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Outlet & Travel Retail Client Experience Manager

Gucci - Regular
Milano - Italy

ROLE MISSION: The mission of this newly created role is to define the Client Experience that we want our customers to enjoy in all Gucci Outlets and Travel Retail stores. Once this is done, to ensure its perfect execution in all regions at all time. A new program for Client Advisors to better engage top customers will be defined and rolled out.

KEY ACCOUNTABILITIES:

  • Coordinate the “Voice of Client Advisors” project for Outlet & Travel Retail customers
  • Follow up with Client Experience definition for all Regions and stores
  • Cover 4 selected customer segments with a new Clienteling program
  • Actively participate in developing this program’s performance in these 2 channels
  • Actively participate in Client Advisors’ recognition through this program
  • Develop and enrich a meaningful Services and Communication offer for Clienteling
  • Excellent coordination & communication with Regions
  • Outlook for trends, changes and future developments

KEY REQUIREMENTS:

  • Important experience in the fashion/luxury and/or Outlet & Travel Retail business
  • Important experience in collaborating with Retail teams
  • Track record in developing customer engagement programs for Retail
  • Exposure to corporate activities
  • Exposure to global market activity
  • Optimistic, open minded and creative spirit
  • Great communication and team player skills
  • Very good English level required
  • Full time
  • Europe
  • Italy
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