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Retail Training Manager

Bottega Veneta - Regular
Munich - Germany

Job Family Group Description - Human Resources: Includes all jobs providing support to the business in the field of Human Resources Management, such as talent acquisition and management, compensation and benefits, employee relations and HR administration in alignment with our company’s strategy, practice and objectives. Job Family Description -Talent Management & Acquisition: Anticipates required human capital for our company. Plans ahead to meet needs in recruitment, performance, development and retention. Sub-Job Family Description - Learning/Training: Anticipates learning needs, providing initiatives and liaising with internal and external interlocutors to organise training and development initiatives. Aims at sharpening the technical, behavioural skills and knowledge of our employees in order to enhance their performance and professional development. Provides training and development activities to other functions.

To support our Bottega Veneta Team in Munich we are looking for a Retail Training Manager (w/m/d) for our region DACH & NL

Main assignments:

  • In charge of the delivery and coordination of retail training in the market.
  • Guarantee the achievement of excellent client experience, delivery of Bottega Veneta Client Journey, deep understanding of the company, heritage and collection knowledge.
  • Support the development of the competencies and skills of individual employees,conducting training programs that boost employee’s performance in alliance with company’s vision, business needs and core values
  • Ensure the image of the Brand is respected and the highest level of Client experience is delivered
  • Adapt training contents when needed, in line with local cultural difference and local needs whilst respecting Brand Global guidelines
  • Collaborate with WW Training Department and ensure the training is coherent and consistent within the countries
  • Organize and deliver classroom Immersion program for newly hired retail employees following WW Training Department guidelines ensuring new hires are trained within 90 days of employment
  • Organize and deliver Training Programs for more advanced retail employees following WW Training Department guidelines
  • Is responsible for Local Retail training Budget and make sure it is aligned with Corporate budget guidelines
  • Is able to adapt to different level of understanding and ability of participants by identifying and evaluating strengths and weaknesses and deal with challenging situation with a positive and solution finding approach 
  • Assess training effectiveness and periodically evaluate ongoing programs to ensure they reflect local specificities
  • Follow-up on client experience results and support the improvements needed
  • Stay abreast of the new trends and tools in employee development and blended learning methods

Qualifications:

  • At least 3 years of experience in a Management, Training Retail Training role in a high retail luxury industry or in a Training consultancy firm
  • Excellent understanding of Adult Learning and blended learning is preferred
  • In depth understanding of Luxury Retail, Client experience and selling skills is required
  • Knowledge of competitors, other Luxury Lifestyle Brand and general fashion knowledge is required
  • Excellent understanding of Coaching is required
  • The ability to work in a team, to show flexibility, courteous manners and project a positive attitude is required
  • Excellent organization skills and the ability to plan yearly training and multi task is required
  • Demonstrate the ability to communicate, show adaptability
  • Familiarity with talent management and succession planning is preferred 
  • Ability to present information to a variety of audiences through Excellent presentation skills and public speaking skills

We offer a very varied job in a dynamic team within the Kering Group. You can expect an international, pleasant and modern working environment. We are looking forward to you!

  • Full time
  • Europe
  • Germany
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