Add to my favorites Add to my favorites

SAINT LAURENT E-BUSINESS OPERATIONS COORDINATOR - CDD W/M

Saint Laurent - Fixed Term (Fixed Term)
Paris - France

ABOUT SAINT LAURENT Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio-cultural landscape. In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe. Today, Saint Laurent collections include women’s and men’s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.

ROLE :

Within the E-Business team and reporting to the WW Omnichanel & E-Business Operations Manager, your role will consist of managing and developing the global e-commerce performance and operations and ensure a smooth experience (deliveries, returns) for our ysl.com clients.  

MISSION :

  • Ensure conformity/validity of ysl.com orders

  • Oversee the preparation and shipment of ysl.com orders within SLAs and quality guidelines

  • Manage e-commerce operations and ensure internal and external coordination within the company

  • Manage orders backlog

  • Oversee the management of shipments and returns within Saint Laurent guidelines

  • Set up operational forecasts to ensure a smooth resources allocation strategy

  • Track daily performance KPIs and develop the operational reporting to monitor the ysl.com business

  • Ensure a smooth performance of the e-commerce back-office tools and processes

  • Analyze and prioritize key user feedback for development and manage the roadmap for all operational enhancements

  • Manage the resolution of issues with internal and external parties

  • Ensure the adoption and communication on new functionalities with the key end users

  • Improve best practices and e-commerce guidelines for Customer Services and external partners

  • Ensure the communication with supply chain, warehouses and client services for any projects or changes with an impact on the e-commerce supply chain (deliveries, services, prices, product launches, etc) 

  • Management of 1 intern

PROFILE :

  • A completed master’s degree (university, Business School, Engineer School), specialized in Supply Chain or E-Business.  

  • 3 to 5 years’ experience in e-commerce. Understanding of Marketplaces universe is a plus.

  • Passionate about Luxury industry

  • Good understanding about the main operations tools (OMS – Order Management System, TMS – Transport Management System, WMS – Warehouse Management System)

  • Strong analytical and communication skills

  • Lean Six Sigma certification is a plus

  • Fluent in French and English

  • Full Pack Office Skills (Excel, Powerpoint,…)

  • Used to work on an Order Management system is a real plus.

CDD of 4 months to meet in February 2023.

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

  • Full time
  • Europe
  • France
Apply

Similar jobs

Saint laurent job offer
PUBLISHED ON 01/27/2023

SAINT LAURENT Stagiaire Assistant Wholesale H/F

Student (Fixed Term) (Trainee)
Sales_Omni_Channel
Europe - France - Paris

mcqueen job offer
PUBLISHED ON 01/26/2023

ALEXANDER MCQUEEN Conseiller(ère)s de vente Flagship rue Saint Honoré

Regular
Sales_Omni_Channel
Europe - France - Paris

bottega veneta job offer
PUBLISHED ON 01/25/2023

BOTTEGA VENETA Client Advisor Le Bon Marché CDD

Fixed Term (Fixed Term)
Sales_Omni_Channel
Europe - France - Paris

Saint laurent job offer
PUBLISHED ON 01/24/2023

SAINT LAURENT Stagiaire Vente H/F Saint Tropez

Student (Fixed Term) (Trainee)
Sales_Omni_Channel
Europe - France - Saint Tropez

Saint laurent job offer
PUBLISHED ON 01/24/2023

SAINT LAURENT Stagiaire Vente Nice H/F

Student (Fixed Term) (Trainee)
Sales_Omni_Channel
Europe - France - Nice

Saint laurent job offer
PUBLISHED ON 01/24/2023

SAINT LAURENT Stagiaire Vente H/F Cannes

Student (Fixed Term) (Trainee)
Sales_Omni_Channel
Europe - France - Cannes