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BALENCIAGA West Coast Trainer

Balenciaga - Regular
California - United States of America

Role Description: Reporting directly to the Training Manager, Americas, is responsible for the delivery and roll-out of trainings and continuous improvement of training programs. The main objective is to ensure that all employees are equipped with the necessary knowledge, skill sets, and standards, and are highly motivated and engaged in contributing to the achievement of business objectives and the company’s vision and values.

Key Accountabilities:

  • Work in close collaboration with the Training Manager along with Store Directors and ASD to identify training needs and adapt training programs in accordance with the brand values and codes of the House
  • Plan and conduct in-store coaching to retail teams in accordance with company service standard and procedures.
  • Conduct training programs to create a positive driven culture in store
  • Ensure the brand image is respected, the highest level of luxury client experience is delivered and support the vision of the brand of being client centric
  • Ensure all levels in Retail and Wholesale representing the brand deliver one cohesive message
  • Manage the delivery, quality and cost of training programs including planning and coordinating the training calendar, venues and participants. Ensure the appropriate training programs are delivered in an effective and timely manner
  • Stay abreast of the new trends and tools in employee development and competitors
  • Coordinate training calendar, travel, logistics, venues, and participants
  • Manage training administration and exercise budgetary control
     

Job Requirements:            

  • Bachelor’s Degree Holder in Training, Human Resources Management, Psychology or a related discipline
  • Minimum 3-5 years of hands-on experience in training and development and preferably have experience in retail/hospitality industry
  • Possess a strong passion in fostering a learning culture and developing talents  
  • Excellent communication, creative, organization, and influencing skills
  • A self-starter with solid organization and influencing skills able to work autonomously
  • Ability to work a flexible schedule based on business needs including but not limited to travel at minimum 50% of the year and to work with limited resources
  • Proficiency in Microsoft Office and comfortable navigating both Apple products and PC based applications
  • Proficiency in Spanish
  • Full time
  • North America
  • United States of America
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