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GIRARD-PERREGAUX Operations Manager

Girard-Perregaux - Regular
Florida - United States of America

Title: Operations Manager Duties: Oversee operations of the U.S. based service and repair function for luxury watch brands. Duties include: • Manage After Sales Service inventory, including Purchase and Delivery Plan/Back Orders. • Oversee: o After Sales Service budget, including preparing detailed costs and productivity reports; o After Sales Invoicing and Credit notes to retailers and end consumers; o Shipping, ensuring Repairs and Products are shipped in a timely and appropriate fashion o Monthly Repairs Report; Customer Service inquiries; Spare Parts and logistics to ensure ordering and inventory control for after sales service; o Other various specific projects. • Maintain the contact with the related employees in Switzerland as they repair and return the products to the U.S. • Review Customs processes and procedures, ensuring they comply with international laws and are checked against Headquarters documentation for accuracy. • Liaise with watchmakers to ensure that they provide timely delivery of repairs. Direct contact with Clients/Jewelers, including answering client requests. • Manage repairs flow and spare parts order, including: register repair, provide estimate to client, approve/decline repair, obtain payment, and order components for repair. • Prepare watch to submit to watchmaker for repair and prepare watches for shipment. • Process invoices and match to prepayment. • Review orders from client/jewelers and shipments from manufacture for spare parts (matching orders to shipment received), • Coordinate quality control for repaired watches (inspect repairs received from Headquarter and submit to watchmakers), and process invoicing for work done by manufacture. • Prepare reports using Proconcept. Requirements: Requires 2 years’ customer relationship management experience in after sales service in the luxury watch industry. Experience specified must include 2 years’ experience in the following areas: complete watch repair process management, including: registration of watch in system, creation of estimate for repair, tracking of deadlines, preparation/processing of invoice, and preparing watch for shipment; administrative management of workshop repairs, including: managing internal timelines and handling of all communication with customers on an ongoing basis, special cases included; and resolution of customer concerns, complaints and disputes, involving determination of commercial solutions for customer issues, internal representation of customer, and communication with customer. Work Schedule: 40 hours/week, Job Location: 7900 Glades Road, Suite 200, Boca Raton, FL 33434 Apply to: Tradema of America, Inc. 7900 Glades Road, Suite 200 Boca Raton, FL 33434 Attn: Annie Russo / Annie.russo@girard-perregaux.com

Title:      Operations Manager

Duties: Oversee operations of the U.S. based service and repair function for luxury watch brands. Duties include:

  • Manage After Sales Service inventory, including Purchase and Delivery Plan/Back Orders.
  • Oversee:
    •  After Sales Service budget, including preparing detailed costs and productivity reports;
    • After Sales Invoicing and Credit notes to retailers and end consumers;
    • Shipping, ensuring Repairs and Products are shipped in a timely and appropriate fashion
    • Monthly Repairs Report; Customer Service inquiries; Spare Parts and logistics to ensure ordering and inventory control for after sales service;
    • Other various specific projects.
  • Maintain the contact with the related employees in Switzerland as they repair and return the products to the U.S. 
  • Review Customs processes and procedures, ensuring they comply with international laws and are checked against Headquarters documentation for accuracy.
  • Liaise with watchmakers to ensure that they provide timely delivery of repairs. Direct contact with Clients/Jewelers, including answering client requests.
  • Manage repairs flow and spare parts order, including: register repair, provide estimate to client, approve/decline repair, obtain payment, and order components for repair.
  • Prepare watch to submit to watchmaker for repair and prepare watches for shipment.
  • Process invoices and match to prepayment.
  • Review orders from client/jewelers and shipments from manufacture for spare parts (matching orders to shipment received),
  • Coordinate quality control for repaired watches (inspect repairs received from Headquarter and submit to watchmakers), and process invoicing for work done by manufacture.
  • Prepare reports using Proconcept.

Requirements: Requires 2 years’ customer relationship management experience in after sales service in the luxury watch industry. Experience specified must include 2 years’ experience in the following areas: complete watch repair process management, including: registration of watch in system, creation of estimate for repair, tracking of deadlines, preparation/processing of invoice, and preparing watch for shipment; administrative management of workshop repairs, including: managing internal timelines and handling of all communication with customers on an ongoing basis, special cases included; and resolution of customer concerns, complaints and disputes, involving determination of commercial solutions for customer issues, internal representation of customer, and communication with customer.

Work Schedule:  40 hours/week,

Job Location:       7900 Glades Road, Suite 200, Boca Raton, FL 33434

Apply to:              Tradema of America, Inc.

                             7900 Glades Road, Suite 200

                             Boca Raton, FL 33434

                            Attn: Annie Russo / Annie.russo@girard-perregaux.com

  • Full time
  • North America
  • United States of America
Apply

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