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GUCCI Client Relations Specialist

Gucci - Regular
New York - United States of America

Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.

Role Mission

The Client Relations Specialist is responsible for helping cultivate the relationships customers have with the brand by leveraging Gucci’s unique brand attributes to drive customer engagement, acquisition, and retention. This person is responsible for developing and increasing the high-end clientele, establishing a VVIG (Very Important Gucci) network and culture across the Gucci America network of stores.  He/she will drive the maximization of the profits related to the VVIG segment under the coordination of the Client Relations Manager. The Client Relations Specialist will coordinate all the clienteling initiatives, acting as a bridge between Gucci America and the store network. The role is responsible for helping plan, coordinate and execute brand experiences in North America.  Reporting to the Client Relations Manager, the Client Relations Specialist is responsible for scouting, proposing, designing and executing loyalty gifting campaigns, one-to-one outreach programs and the one-to-one entertainment budget.

Key Accountabilities

Brand Experiences

  • Coordinate the planning, implementation, and execution of Gucci brand experiences defined by worldwide, including client outreach, brand experience logistics, travel, accommodations, personalized itineraries, etc.;
  • Develop a full range of recap materials pertaining to brand experiences for company executives and worldwide;
  • Work with retail teams to identify clients for brand experiences, creating profiles and a database;
  • Manage project budgets, act as liaison with the vendors and guarantee the fulfillments of the administrative and legal procedures;
  • Analyze client activity to evaluate brand experience success in terms of sales performance, products sold, and acquisition of new clients;
  • Participate in the brand experiences in the US and Canada, entertaining and interacting with clients;
  • Leading by example by developing individual relationships with top clients to enhance their relationship with the store;
  • Assist with special client’s requests, manage critical situations and propose solutions.

Clienteling

  • Analyze and work on the client database proposing and promoting clienteling activities and actions in the Gucci America network;
  • Responsible for launching and monitoring all clienteling activities in the store network according to the corporate guidelines;
  • Organize and optimize one to one campaigns and client appointments in store as well as off-site locations;
  • Review and evaluate clienteling requests;
  • Propose, create and implement special moments for select VVIG clients;
  • Develop opportunities within local markets to increase brand awareness and desirability;
  • Review and monitor sales performance periodically; recommend and implement sales strategies;
  • Create a process to monitor and track activities to properly evaluate ROI;
  • Responsible for the coordination and management of the entertainment budget expenses at store level;
  • Autonomously use all the clienteling electronic tools to run analysis on the top clients.

Key Requirements

  • BA in Marketing, Communications or related field;
  • At least 2- 3 years’ experience in a luxury/fashion company;
  • Excellent written and verbal communication skills;
  • Proven ability to manage relationships and drive processes;
  • Must be proficient in Microsoft Office; Excel is a must;
  • Ability to work well to meet deadlines in fast-paced environment;
  • Highly organized and ability to adapt quickly to changing priorities;
  • Motivation, decisiveness, organizational skills are a must;
  • Able to represent the company and always serve as a brand ambassador;
  • Proactive and empathic approach;
  • Must be a team player;
  • Strong sense of responsibility and entrepreneurial skills;
  • Fluent in English, Italian is a plus.

EOE M/D/F/V

  • Full time
  • North America
  • United States of America
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