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GUCCI GROUP WATCHES US Regional Training Manager

Gucci - Regular
New Jersey - United States of America

Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.

Role Mission

The Gucci Group Watches and Jewelry Regional Training Manager will play an important role in supporting, designing, and implementing all Learning and Training functions required by the brand, across all channels of business.

Key Accountabilities

  • Execute global training strategy in region;
  • Train sales team and retail staff in facilitated classroom setting; on-the-job training and on-line and blended training;
  • Conduct training sessions for major clients to introduce training strategy to markets (product, selling techniques & rituals, other training programs);
  • Support the development and contextualization of training tools, materials, and training programs for use by teams with different learning needs – i.e. B2B sales, and B2C retail teams;
  • Strong understanding of how to contextualize training for difference audiences, based on sourced material;
  • Must have developed or adapted training materials;
  • Partner with operations teams (i.e. Retail, Sales and Merchandising teams) across different channels to plan and co-ordinate training events, external visits, points-of-sale visits, and organisation of all activities around the learning function;
  • Own the training calendar for your region;
  • Define and maintain the set of key KPI’s to measure training effort and effectiveness;
  • Regular reporting on staff and store performance in order to track training impact on business KPIs;
  • Uphold and exemplify service, grooming, and quality standards in GUCCI stores according to brand and regional guidelines.

Key Requirements

  • At least 3 years of experience in a Learning and Development or Training function;
  • 5+ years of experience in the fashion retail industry;
  • Jewelry and watches experience preferred;
  • Retail store (whether counter or boutique) experience is a plus;
  • Excellent verbal and written communication in both English and Spanish;
  • People oriented, team player that can build strong partnerships across all channels;
  • Excellent presentation and communication skills;
  • Must be willing and able to travel up to 30% within the Americas Region.

EOE M/D/F/V

  • Full time
  • North America
  • United States of America
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