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BALENCIAGA Store Manager

Balenciaga - Regular
Melbourne - Australia

“Cristóbal Balenciaga founded the House in 1917 in his home of Spain. In 1937, he established the brand in Paris, designing its collections there until 1968.Cristóbal Balenciaga had a reputation as a couturier of uncompromising standards and was referred to as "the master of us all" by Christian Dior and as “ The Couturier of the Couturiers” by Gabrielle Chanel. The ultra-modern shapes were trademarks of the house. While the brand’s identity is firmly rooted in its highly conceptual prêt-à-porter collections, its leather goods, footwear, and accessories experience worldwide success as well. Among the archetypal products of the House are its handbag collections. A new focus on the development of Balenciaga ready-to-wear collections for men was quickly established as highly successful. Since October 2015, Demna Gvasalia has designed both men’s and women’s collections as the artistic director. The Balenciaga House, part of the Kering group since 2001, is one of the most influential names in fashion”. Job Title : Store Manager (Collins street) Reports To : Retail Manager Location : Australia, Melbourne JOB SUMMARY/PURPOSES: The Store Manager is a professional in the category(ies) he/she oversees and is responsible for implementing a clienteling mindset among his/her team(s) in order to guarantee the quantitative and qualitative goals assigned by department(s). He/she behave as a brand ambassador and a proactive sales professional who operates according to the goals and processes fixed by the Store and Associate Store Director. He/she is involved in his/her department team development by leading, motivating, and coaching individuals to achieve assigned target and goals.



Implement action plans defined with the HQ and Flagship/Store director and ensure follow-up

  • Assign targeted quantitative and qualitative goals to the department team(s)
  • Analyze the results: daily, weekly, monthly and set up constant assessments
  • Analyze sales based on corporate reports and verify warehouse stock for the department(s) involved
  • Ensure that the display of the Department(s) involved is in order and supervise product rotation

Communicate high quality relevant feedback and reporting to the Associate Store Director/Store Director or Store team

  • Communicate on daily basis technical and stock information related to the product to the store team in the Department(s)
  • Punctually submit all the quantitative and qualitative information to the Buying team at HQ in order to communicate any requirements and to predict any possible issues
  • Monitor business environment including local competition
  • Keep store team informed at all times regarding Store performance
  • Analyze sell through by category


Create and maintain a positive and motivating work environment

  • Embody Balenciaga image and ensure that the team is also aligned

Motivate and challenge store management and store team on a regular basis

  • Support the Flagship/Store Director and Associate Store Director in setting up goals and animate morning briefs, one to one meetings, etc.
  • Organize and plan the department(s) activities, providing available resources to achieve the expected workload and maximize profitability

Partner with the Associate Store Director and Flagship/Store Director to recruit, train and develop your team

  • Identify and develop the strengths of each store team member, supporting professional growth through training and coaching approach
  • Train team on “in Store” actions to develop client loyalty
  • Lead by example and facilitate teamwork


Behave as a Balenciaga Ambassador, sustain and promote the culture of the brand internally and externally

  • Ensure that your department(s) constantly provides the standards of Balenciaga services, image and values

Ensure Balenciaga Signature and Client experience are executed and consistent over time

  • Inspire both clients and store team by embodying the Balenciaga Universe
  • Ensure that the image of the Store is aligned with Balenciaga standards
  • Follow up CEE and NPS scores and set up actions accordingly

Assure the recruitment, development and retention of clients, from beginners to VICs

  • Supervise sales to ensure Client journeys execution and omnichannel consistency
  • Ensure a qualitative and qualitative approach on managing the store clients portfolio and execute action plans
  • Promote and develop clienteling mindset, follows the sales to VIC and VVICs
  • Personally manage all delicate situations regarding issues related to the product


Ensure that all the processes are in compliance with legal, safety, internal requirements, sustainability, HR and stock organization

  • Take all the necessary measures to ensure loss prevention and safety in the store
  • Ensure the correct rotation of the goods in the warehouse for the department(s) involved
  • Adhere, inform and follow-up on all processes and guidelines

Execute team planning on a weekly and monthly basis and summit it the Associate Store director

Challenge current processes to ensure efficiency and effectiveness in your department

  • Cooperate with the other Department managers regarding all issues related to the product and internal processes
  • Optimize warehouse management in order to make the stocking of goods as efficient as possible in terms of sales, in collaboration with the Operations manager


  • Diploma and above in any discipline with at least 6 years relevant experience in luxury retail industry which 3 years at managerial level
  • Inclusive leadership style and excellent organizational skills
  • Adaptable, persuasive, responsible, open-minded and dynamic team player
  • Willingness of learning and improving in a new work environment
  • Product and Fashion sensitivity
  • Excellent people management, customer service and interpersonal skill
  • Good command of both spoken and written English and Chinese
  • Good PC skills such as MS Office and other digital tools
  • Full time
  • Australasia / South Pacific
  • Australia

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