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GUCCI - Store Operations Manager

Gucci - Regular
São Paulo - Brazil

To oversee and drive the Back Office Department business goals in line with corporate policies and procedures ensuring a smooth run of the store. To support the adequate integration and optimization between back-office and front office. To provide process improvement initiatives that are necessary to improve the operational efficiency of the business.

 Key Accountabilities

 Stock control

  • Owner of stockroom organization and lead of the stock team
  • Develop and maintain positive relationships with the team
  • Ensure that effective communication is maintained with the Managerial team and Gucci corporate team
  • Manage organization of stock in accordance with Gucci directives and procedures (style, size and color) 
  • Ensure receipt, quantities, tagging, deliveries of products, articles, and supplies in a timely manner
  • Ensure replenishment is done hourly and accurately
  • Control and supervise transfers and all other operations in a timely manner
  • Supervise the flow of goods between storage and the shop floor, prepare and control arrangement of articles
  • Ensure orders and stock levels of stationary, drinks and packaging orders and stock levels
  • Plan and undertake inventory operations, and be a stakeholder in monitoring loss-prevention and unknown mark-downs
  • Liaise with the operations/Inventory Control team

Till

  • Owner of cash desk organization and lead the cashier team
  • Develop and supervise cashier duties
  • Check sales reports and make sure transactions are done correctly
  • Check discrepancies regularly and to be able to rectify them when possible
  • Liaise with accounts and finance department


After sales

  • After Sales consignments control
  • Keep track of damage location, transfers
  • Keep track of what goes to the repair centre. Shipments to/from repair centre
  • Follow up on communications to and from the repair centre
  • Make sure items are collected by customers
  • Follow up on pending credit notes
  • Inventory control of After Sales tools.

Facility

  • Be the point of contact with the corporate Facility team for all the related issues (refurbishments, set up for special events etc.)

Team Management

  • Ensure a strong level of awareness in regard to store operations and policies
  • Ensure that the whole team is constantly updated about all in-store procedures providing training  if needed
  • Manage the good performance of the Back Office team

Key Requirements

  • At least 2 years of experience in a similar role
  • Fluent in English
  • Highly committed to the Gucci brand and with a strong passion for opportunity presented
  • Strong analytical, interpersonal and communication skill
  • Full time
  • South America
  • Brazil
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