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BALENCIAGA Store Manager

Balenciaga - Regular
Daegu - Korea, Republic of

Position                :  Store Manager

Department           :  Retail Operations

Reporting To         :  Retail Manager

Role Mission

  • Four main missions:
  • Staff Management
  • Inventory Management
  • Housekeeping
  • Sales Management

  • Operate the store through superior customer service, sales management, professional selling and effective staff management

  • Manage the Balenciaga business on a day to day basis to increase sales and improve results through creative and effective use of all resources, including effective leadership and merchandise assortment

    Key Accountabilities

Staff Management

  • Hire, evaluate, train, position and discipline the staff in a manner consistent with Balenciaga policies to reflect business strategy and meet sales goals
  • Motivate staff to achieve sales goals
  • Encourage and support the individual development of staff and communicate to Retail Manager staff suggestions and needs; encourage exchange of ideas
  • Promote and maintain harmonious staff relations
  • Develop a standard training program for all new employees and implement a yearly training program for all existing employees
  • Determine the needs for coverage and define scheduling

Inventory Management

  • Ensure proper inventory mix matching to market needs
  • Review merchandise assortment on a regular basis. Plan and take necessary steps to optimize stock level and stock mix to reflect sales, buying trends and customer demands
  • Present merchandise in a manner consistent with Balenciaga standards, in order to maximize sales and merchandise turn
  • Instruct and supervise staff in the correct execution of all Balenciaga operating procedures, including merchandise receipt, pricing, counts and sales

Sales Management

  • Uphold excellent quality, in conjunction with efficient and friendly customer service  Monitor staff performance to ensure that excellent customer service is maintained
  • Aim to exceed customer expectations of Balenciaga services and products, thereby ensuring high customer satisfaction at all times
  • Establish and implement action plans in cooperation with the Retail Manager, to develop sales for each product category and clientele. (local and tourist)
  • Be aware of local trading environment and its impact on our sales, including competitors’ trading activities

Housekeeping

  • Implement and follow proper visual presentation guidelines to project the Balenciaga image and benefit sales through presentation
  • Make timely window and interior display changes pro-actively to feature various new items and create excitement
  • Maintain the highest standard of housekeeping both on and off the sales floor at all times

Administrative Management

  • Oversee all facets of store operation including payroll, billing, daily reconciliation reports, bank statements and sales reports to head office and Retail Manager
  • Take necessary actions to effectively control costs and ensure efficient operation in store
  • Implement group internal procedures and shrinkage control guidelines to prevent stock discrepancies
  • Implement and support all security measures

Communication and Reporting

  • Inform Retail Manager of decisions and procedures relating to business issues made at the store level
  • Obtain approval prior to implementation of new programs or procedures
  • Provide clear and informative business review

    OTHER DUTIES

    Perform other duties as required

  • Full time
  • Asia
  • Korea, Republic of
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