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GUCCI Retail Performance & Excellence Associate Director

Gucci - Regular
Seoul - Korea, Republic of

Job Family Group Description - Sales / Omni-Channel: Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management. Job Family Description -Retail Operations: Supports the sales process – puts displays in place, keeps stock level inventory, payment transactions, fitting or garment alterations. Sub-Job Family Description - Retail Operations: Coordinates operational activities of stores. Monitors the flow of products and ensures the store is kept well stocked. Supports store projects (changes in opening and closing times, renovations or relocation, etc.) Liaises with necessary departments to coordinate an action rollout plan within deadline and budget.

Role Mission

To achieve Gucci Korea’s Retail & Performance Excellence teams’ objectives and to support Brand VP and necessary functions to achieve excellence in Retail and its performances

Key Accountabilities

Retail Strategy

  • Support ARD (Associate Retail Director) in process of defining Retail strategy and participate in general procedures with relevant cross departments
  • Lead focus groups to ensure Retail excellence in activities required in business
  • Analyze and set adequate protocols to maximize performances related to Retail Business
  • Ensure all Retail activities will lead to achieve Budget/FC1 ambitions and targets
  • Monitor/manage general productivity and efficiency in Sales per FTE, Sales per SQM with strong correlation with HR and Finance department
  • Monitor productivity & ROI resulting in all Retail activities
  • Analyze data and find relevant findings to adjust processes in both store and office functions that impact stores directly
  • Review activities that need improvement/development and proactively create efficient procedures and guidelines

Retail Excellence

  • Ensure Retail Basic Tools and WW Tools are implemented and support relevant teams to manage consistently
  • Support to ensure high MTT percentage is maintained in the store and find ways to improve if needed
  • Review and support team to bring efficiency in store organizations and store management
  • Support WW Projects to seamlessly roll out with minimum negative impact and long-last productivity
  • Support ARD and RPE Team cascade Retail Initiatives and ensure it is executed
  • Support and lead to maintain excellent service in store with key KPIs in mind: RED and NPS
  • Proactively cooperate with Retail Training and Consumer Management team to create effective ways to elevate customer in store experience
  • Suggest ideas and support ARD to improve quality and excellence in all Retail related sectors

  • Improve/simplify/modify routinely Retail Reports made and distributed by the team to match the business and corporate needs
  • Suggest and create related documents to use for/during Retail Strategy purposes
  • Manage Monthly/Quarterly Performances, and set targets initiating competitive performance
  • Responsible for selective reporting (eg. competitive benchmark) and analysis about retail performance
  • Ensure company’s Retail incentive scheme is well managed and effectively paid out by reviewing its impact and relevancy to the actual Retail trend, coordinates and promotes local initiatives - contests, training refresh, focus on specific indicators…) that are impacting the performance of retail organization
  • Review and analyze data created by Consumer Management team / MD team and ensure it is well utilized to prevent sales loss and maximize opportunities
  • Expert in the hub/market of all the tools & processes that are related to performance management (NPS, RED, Luce, RetailNow, Target Setting Tool, MTT, any potential contest
  • Collect, as a first level of review, all the initiatives reaching the store and impacting CAs and management activities, in order to ensure a sustainable scheduling (retail control tower process)

Key Requirements

  • Minimum 10 years of luxury fashion retail management experience with a focus on leading a multicultural team
  • Strategic thinking and agility to improvise
  • Commercial awareness and retail business acumen
  • Excellent comprehensive skills to manage set precedent
  • Proactive problem-solving attitude and self-management in ambiguities
  • Ability to brain-storm and find different approaches and suggest ideas
  • Ability to follow and support change management
  • Efficient time management and prioritizing skills
  • Full time
  • Asia
  • Korea, Republic of

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