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GUCCI Consumer Project Specialist

Gucci - Regular

About Gucci Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands. Your Opportunity The Consumer Project Specialist within the CRM Team will be responsible in managing the projects related to consumer data, through the collection of the needs from regional and cross functional teams and collaborating with tech. teams for developments

How you will contribute (key accountabilities)

  • Supporting the area in managing the projects involving consumer data
  • Attendance and regional coordination of UAT related to CRM tools (both office and store).
  • Monitoring and alert the area on issues to solve or opportunities to catch
  • Work with tech. teams for systems and process improvements 
  • Reason: maintain the consistency across tools respecting the different peculiarities of all the regions.
  • Develop periodically set of guidelines related to data capture/enrichment/management/monitoring/data quality processes and tools (corporate and regional)
  • Promote the customer framework and related processes governance in any project
  • Transform the business needs of the Consumer and cross functional areas into business requirements to submit to the relevant party for evaluation and development  
  • Reason: maintain the consistency of processes linked to consumer starting from data collection until data treatment and analysis.

Things that should be in your background: 

  • Project management
  • Consumer data collection and treatment processes

Other Attributes that will help you in this role: 

  • Educational background preferably in business management or similar 
  • Availability and passion for travelling up to 40% of your working time 
  • Excellent organizational, interpersonal and communication skills 
  • Passionate about exceeding corporate goals, driving business results and going the extra mile in the daily work 
  • Ability to manage multiple tasks in a fast-paced environment 
  • Sound knowledge of the current market and consumer trends 
  • Excellent Excel and PowerPoint skills 
  • Full time
  • Europe
  • Italy

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