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BOUCHERON - Sales Operations Manager (Northern & Eastern Europe)

Boucheron - Regular
Paris - France

Sales Operations Manager Northern & Eastern Europe Transversal Functions: work hands in hands with Retail teams, Area Managers and Corporate functions of the region EMEA &US

Sales Operations Manager Northern & Eastern Europe

Transversal Functions: work hands in hands with Retail teams, Area Managers and Corporate functions of the region EMEA &US

Regional scope: Northern and Eastern Europe

Reporting & Sale analysis

  • Commercial Targets & Budget reporting: Support in preparing reports per boutique & commercial targets in line with N+1
  • Provide Weekly / Monthly / Quarterly sales analysis to Brand director
  • Prepare all reports and analysis according to business reviews which involves creating regional templates to be used for Retail, External Boutiques and WHS accounts
  • Monitoring and reporting on store KPI and on individual sales performance
  • Monitoring and manage all reports sent from boutiques
  • Support in preparation of launches to ensure all required details updated in the order book and to inform the sales team where further information required
  • Consolidation of: weekly landing, sell in/out, budget and qualitative data for the region (Retail and WHS)

Direct Operations

  • Rise implementation: coordinate, facilitate and accompany the implementation of Rise in the retail network and in the wholesale external boutique
  • Mystery Shopping & Customer Service: in coordination with retail excellence coach,Support store team in all service’s related to enhance client’s experience by helping to develop and implement a customer service policy in all internal & external network
  • Inventory and Stock Management: take adequate steps to prevent loss of inventory and stock.
  • High Jewelry :
    • HJ support: Be the liaison between Merchandising, Mkt and operational teams in terms of process regarding follow-up, delivery from DCV to clients and in collaboration with area managers for wholesale
    • Business Bringers: facilitate the preparation of contracts, follow-up of paperworks for commission when eligible as well as the coordination of meeting preparation.
  • Coordinate with Store Design Planning to facilitate possible store maintenance requests: internal & external boutiques
  • Work on special projects as needed (for example wardrobe development)

Special order management

  • Be the liaison between store and HQ mkt team to facilitate the special order process (WHS & Retail): preparing the file, accompany teams in developing the projects according the international guidelines
  • Facilitate communications between mkt services with stores, HQ and Area managers

Market Meeting:

  • Facilitate the presentation be the point of contact and coordinate all dpts to create the meetings either on Retail or wholesale meetings
  • Assist with the preparation/coordination of annual momentums such as but not limited to Partners Days, PFW/Haute Couture week.
  • Support in any team meetings with logistics, organization, transfers, trains, hotels…
  • Full time
  • Europe
  • France
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