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BOTTEGA VENETA E-Commerce & Client Service Manager(Japan)

Bottega Veneta - Regular
Tokyo - Japan

ボッテガ・ヴェネタは1966年にイタリアのヴェネト地方にあるヴィチェンツァで創業して以来、ラグジュアリーの新たなスタンダードを築いてきました。 イタリアの文化とクラフツマンシップからインスピレーションを得たボッテガ・ヴェネタは、培ってきた伝統との深いつながりによって定義され、グローバルな展望によって形作られています。 ボッテガ・ヴェネタの製品は上質な天然素材と魂のこもった手仕事を組み合わせ、現代的で品格のあるデザインを形にしています―そこには欠かすことのできない、職人とデザイナーのコラボレーションが反映されているのです。 ボッテガ・ヴェネタのアイテムはそれを持つ人の人生の一部となり、時を重ねるとともに思いが吹き込まれていきます。ブランドの根幹にある控えめさという哲学は、あからさまなロゴを排した洗練されたラグジュアリーアイテムという形で表現されています。 この理念はウィメンズおよびメンズのウェアやハンドバッグ、レザーグッズ、シューズ、アイウェア、ジュエリー、ラゲージ、フレグランスそしてホーム・コレクションのすべてに反映されています。

Position: E-Commerce & Client Service Manager(Japan)

Department: E-Commerce & Client Service

Reports To: Direct line to BV JAPAN CEO / dotted line to WW E-Commerce Director

Main Responsibilities:

  • Lead the e-commerce business for the Japanese market, leveraging in particular the Omnichannel Platform capabilities and local Performance Marketing activations;
  • Build strong synergies with Retail, by defining and implementing strategies and processes to improve the customer experience and conversion rate, offline and online;
  • Act as an Omnichannel Ambassador for the local market team;
  • Liaise with local and global marketing teams to propose and organize programs to maximize traffic, conversion and sales;
  • Liaise with local and global teams to plan and execute CRM campaigns;
  • Analyse customer behaviour and pattern to identify different action plans, together with the global teams;
  • Monitor and report local e-commerce activities (trends, retailer activities, etc.)
  • In collaboration with the HQ E-commerce team, manage stock situation and ensure replenishment cycles of merchandising and packaging;
  • Monitor customer feedback and interaction with the brand; provide proposals and recommendations for improvements in order to provide the e-commerce experience.
  • Align with HQ/Kering Digital and MIS teams in implementing new platform and tools etc.
  • Work closely with other teams i.e. Marketing, CRM, Retail teams to execute local/seasonal initiatives such as events, gifting, catalogue/DM distribution etc. and to create a seamless multi-channel experience
  • Lead Client Service function for Japan
  • Manage a team of 3, across e-commerce and Client Service

Required skill set and competences

  • Entrepreneurial spirit, focus on commercial result;
  • Strong Project Management skills;
  • 5 years or above experience in e-commerce in the luxury / fashion industry;
  • Deep knowledge of the performance marketing tools for the local market;
  • IT literacy, understanding of web technologies, content management system, social media, mobile tools;
  • Knowledgeable of e-commerce trends, competitive landscape and digital customer experience;
  • Commitment, passion and drive, hands on;
  • Good communicator, proficiency in English ;
  • Highly innovative, productive and efficient with excellent time-management skills;
  • Excellent communication and exceptional interpersonal skills; effective and persuasive;
  • Must engender a positive “can do” attitude in others (be a lateral leader).
  • Full time
  • Asie
  • Japan
Postuler

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