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GUCCI Client Relations Manager

Gucci - Regular
Singapore - Singapore

Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.

Role Mission

Reporting to the General Manager (Singapore & Malaysia) and functionally to the Brand and Customer Engagement Vice President (South Asia & Pacific), the Client Relations Manager will plan and implement customer engagement activations and brand experiences to further improve service and in-store experiences to our clients.

Key Accountabilities

  • Collaborate closely with Retail Teams to deliver Client Centric strategies & actions plan in attaining a high level of Client Retention & Acquisition Rate.
  • Retention of Existing High Value VVIGs/VIGs & Upgrade/Increase the level of these clients with the brand.
  • To identify existing high end and high potential customers
  • To grow their spending by exposing these customers thru various In-Store OTO
  • To provide extraordinary service by coordinating the fulfilment of specific requests of these clients
  • To ensure that the team deliver impeccable post purchase follow up actions/ after-sales service (if any)
  • Recruitment of New Customers
  • To identify potential customers with sales team
  • To network through existing high-end customers’ friends or luxury events.
  • Effective Management of Client Engagement Activations or Initiatives
  • Management of Brand Experiences (if any); responsible for liaising with Store Team in executing In-Store OTO Appointments
  • To implement a systematic tracking of Client Engagement Actions
  • Responsible in delivering Client Experiences/Recognition Actions/Initiatives
  • Coaching & Motivating Store Team
  • Coach & inculcate “Client Centric” Mindset in New/Junior SA
  • To identify potential customers with SAs & work with him/her in formulating engagement actions/follow ups
  • Assist CM Team in delivering training on Client Engagement Tools.
  • Stakeholders Management
  • Collaborate closely with Merchandising & VM, Retail & Training team in executing key client initiatives/projects

Key Requirements

  • Degree in CRM or related discipline
  • At least 3 years of relevant experience in the luxury fashion industry
  • Able to multi-task and manage tight timelines
  • Disciplined, well-presented with excellent communication, interpersonal and organizational skills
  • Highly driven and enjoy working in a fast-paced and challenging environment
  • Attention to detail and good understanding of luxury clienteling
  • Highly competent in MS Office applications
  • Resourceful, results oriented and a good team player
  • Full time
  • Asie
  • Singapore

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