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KERING IS End User Support Specialist (Retail Stores)

Kering - Regular
Kowloon - Hong Kong SAR

A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods, Jewelry and Watches: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ulysse Nardin, Girard-Perregaux, as well as Kering Eyewear. By placing creativity at the heart of its strategy, Kering enables its Houses to set new limits in terms of their creative expression while crafting tomorrow's Luxury in a sustainable and responsible way. We capture these beliefs in our signature: “Empowering Imagination.” In 2017, Kering had nearly 29,000 employees and restated revenue of €10.816 billion.

Your opportunity

This position will be providing assistance to store/warehouse users of computers, peripherals and the desktop environment, during the store hours in HK and Macau.

How you will contribute

  • Install, upgrade and replace store computers, peripherals and mobile devices (hardware and software) as required, based on the corporate standards
  • Provide Level 1 helpdesk support in resolving issues encountered in users’ daily use of IT (hardware, software and network), based on the committed service levels (response/resolution time)
  • Provide Level 1 support in Active Directory, networks, servers and IT security areas
  • Provide Level 1 support on all Corporate Communication Systems including email (on Outlook, web and mobile devices), instant messaging, VoIP, video conference, etc.
  • Provide Level 1 support for data checking related to business critical activities such as day-end processes, price events, stocktaking, etc.
  • Provide Level 1 helpdesk support to the stores on business critical issues during store opening hours (shift work may apply)
  • Provide Level 1 support to store opening, renovations and relocations when needed
  • Assist corporate MIS team on managing store related projects
  • On-site support in the stores will be required for 2-3 days a week
  • Travel to stores in Macau may be required when necessary e.g. once per month
  • Other duties as assigned

Who you are

  • Higher diploma in IT (or computing related discipline) or above
  • Minimum 4-year experience in IT support, with at least 2-year experience in retail (luxury retail preferred)
  • CCNA, MCSA and MCSE qualifications are plus
  • Advanced knowledge of PC hardware and peripherals
  • Advanced knowledge of desktop and server operating systems – Windows family (a must) and Apple family (a plus)
  • Advanced knowledge of common software applications such as MS Office, Outlook, antivirus, etc.
  • Knowledge of mobile phones and services such as iPhone, Android smartphones, etc.
  • Knowledge of Active Directory administration
  • Knowledge of LAN/WAN and WiFi troubleshooting
  • Team-/customer-oriented attitude and working style
  • Ability to work independently and under minimum supervision
  • Ability to work under pressure and to meet tight deadlines
  • Good communication skills and fluency in both spoken and written English and Cantonese

Why work with us?

This is a fabulous opportunity to join the Kering adventure and and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

  • Full time
  • Asie
  • Hong Kong SAR
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