KERING IT Technical Solutions Manager
Kering - Regular
Hong Kong SAR - Hong Kong SAR
The role requires in-depth technical knowledge and expertise in many technical solutions including workstation management, workplace solutions, productivity suite (Office365, Google Workspace), unified communication solutions, Active Directory (Azure & On-prem), messaging and collaboration tools, printing services, cloud storage, mobile device management and other innovative solutions.
This person must be skillful on most of these technical solutions, and must be adept at doing proof of concept for new initiatives, piloting new solutions, evaluating and recommending new technical solutions in above areas, transform deployed solutions into production mode with knowledge transfer to the Service Desk and formalize documentation on operation procedures. Act as L2/L3 support in the region on technical solutions deployed and handle escalations by formulating root cause analysis and permanent solutions.
The position also requires to be collaborative, working with the teams in the region, the Technical Solutions Team in the global headquarter, vendors and suppliers, other business units, and brands within the luxury group companies.
How you will contribute
Initiate, design, plan, deliver and maintain IT technical solutions across Asia Pacific which in alignment with regional and global requirements.
Work closely with each local IT teams to ensure that IT technical solutions are being delivered in a structured and consistent approach.
Exchange regularly with global technical solutions team to follow up latest global solution trends and project status.
Manage both internal and external resources to deliver solutions with necessary standards, best practices, and ensure compliance
Provide documentations, trainings and knowledge transfer to the Service Desk before putting into production of any new / updated technical solutions.
Manage post implementation review, formalize operation procedures and act as L2/L3 support through life-cycle management.
Responsible for technical solutions team budget forecast, review and updates, maintain service catalog on technical solutions area to be shared across the region and brands.
Be tech-savvy, ensure timely exploration and proactively communicate with global technical solutions team and regional management team towards the introduction of new or innovative technologies.
Manage these technologies for Kering and its luxury group companies consists of:
>15,000 AD / Office365 accounts
>15,000 mobile devices
Provide and maintain statistics and data dashboard on KPIs for operations & statistics
Who you are
Bachelor's degree in Engineering, Computer Science, IT or related field or equivalent in education and experience.
10 years of relative working experience on workstation management, workplace, collaboration, unified communication, web and mobile solutions.
Knowledge and hands-on experience on:
With emphasis in Teams conference as part of unified communications
Pexip Video Conferencing Solutions
Microsoft Azure AD & Active Directory
SAP Identity Management (IDM)
VMWare Workspace One
Microsoft System Center Configuration Manager (SCCM)
Microsoft Deployment Toolkit (MDT)
Knowledge in below areas would be beneficial
Service Management Tool, e.g. SNOW
Data Analytics Platform, e.g. PowerBI
Scripting on Powershell / Programming with Python
Understanding on retail solutions, database, network, servers, and security
Understanding on financial budgeting and cost tracking
Strong project management skill and able to manage complex solution deployment in multi-brand and multi-countries environment
Strong Leadership and management skills with regional exposure
Interpersonal skills with customer focus and able to formulate sound solutions that deliver value to business.
Strong analytical, problem solving and issue resolution skills
Strong collaborative and team coordination skills
Solid vendor management and project management experience
Excellent presentation skills with the ability to convince your audience
Excellent communication skill with fluent written and verbal English
Self-motivated and capable to complete duties efficiently with minimal supervision
Flexible approach to working hours
Why work with us?
This is a fabulous opportunity to join the Kering adventure and and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
- Full time
- Hong Kong SAR