SAINT LAURENT Trainer

ROLE

This position is based in the Saint Laurent Taiwan office, directly reporting to Human Resources Manager and working closely with APAC Training Manager to support various training initiatives and activities across Hong Kong, Macau and Taiwan region.

MISSION

FACILITATION

• Assist APAC Training Manager to deploy corporate training activities
• Implement and localize training Initiatives from headquarter for program delivery
• Select, brief and monitor external providers/facilitators when necessary
• Ensure induction sessions for all new hires (retail and office) within appropriate formats 
• Delivery of focused training sessions for the store based on local needs (with focus on Brand, Products, Selling, Customer Service & CRM topics)
• Manage training logistics process (classroom settings, venue rental and its logistics, electronic equipment, training material interpretation & preparation)
• Promote and follow up on digital training platforms and relevant initiatives

FOLLOW UP

• Develop follow-up tools for the participants and on-the-job check
• Coach retail team in delivering constructive training feedback and implementations
• Conduct regular store visits and attachments for preparing a quick-fix workshop
• Monitor the usage of training and information material 
• Consolidate and update training databases (attendance, participant name, training dates, programs, records, evaluations etc.)

TRAINING NEEDS ANALYSIS

• Work with APAC Training Manager and local HR Managers to understand and identify the training needs of the retail team
• Complete the annual training schedule monthly according to field visits and in-depth observation and discussions with the teams

PROFILE

• 3 to 5 years of training experience preferably in the retail industry or consultancy company with exposure in facilitation and content development
• Open-minded, inspiring, adaptable, energetic and passionate 
• Strong communication and coordination skills
• Excellent time and task management skills
• Able to work independently 
• Fluent in English and Mandarin, Cantonese is a plus
• Proficient in MS Office functionalities & e-learning platform 
• Traveling is required 

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.