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GUCCI - Department Manager (Cancun)

Gucci - Regular
Quintana Roo - Mexico

Role Mission Guarantees the efficiency and effectiveness at Department level in terms of people management, attention to the customer flow and business awareness. Represents the brand as a Gucci Ambassador by promoting its values and ambitions. Leads and supports all activities to achieve business objectives, demonstrating an unsurpassed service culture and a genuine customer centric attitude. Working on the shop floor most of his/her time, he/she is a dynamic and inspiring leader who has a strong background and relationship building skills with the team, clients and internal partners. Is also responsible for ensuring the staff gives exceptional customer service; for supporting the team on a daily basis to develop their skills as well as monitoring the financial performance of the department to exceed budget and goals.

Key Accountabilities

Business Development and Sales Management

  • Drive and maximize opportunities and sales performance to consistently overachieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitably.
  • Analyze performance, reporting current business trend to cover every aspect of your department business, as well as, competitor performance to ensure an increase in market share.
  • Partner with local Merchandising team providing effective feedback on products and collections to grow the business
  • Maintain a high sell-through through communication with business departments to ensure proper stock levels and successful arrivals of product launches in store.
  • Develop and implement business action plans in collaboration with the Store Manager to enhance sales for each product category and client tier segment.
  • In collaboration with the other managers, lead daily store meetings to communicate current business trends and relevant updates.

Client Development

  • Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring the highest level of customer service is provided.
  • Act as a role model using storytelling to develop an emotional connection for customers with the brand and promote brand loyalty;
  • Lead the team on executing superior customer service and after sales experience, to increase and retain customer loyalty;
  • In partnership with the Marketing/CRM teams implement strong clienteling initiatives aimed at retaining and developing high potential clients; 
  • Capture meaningful customer data for the purpose of building relationships to personalize prospect client development opportunities. Monitor Consumer Management database reporting.
  • Ensure usage of digital services to increase business opportunities and improve customer service.

Performance and Talent Management

  • Working on the shop floor, be in constant contact with your team and what is happening on a day to day basis. Provide support and ongoing feedback to the associates and ensure the development of motivation, sense of belonging and business involvement;
  • Conduct monthly performance review sessions to provide constructive and timely feedback. Oversee annual review process and set annual employee goals.
  • Identify and build development plans for your team’s succession.
  • Attract and  recruit  the best profiles through networking and market scouting.
  • Facilitate the on-boarding plan for every new employee;
  • Manage the allocation of staff resources and scheduling to effectively drive sales and ensure excellent customer service;
  • Partner with Store Manager and Human Resource Manager for all employee relations issues to ensure effective resolution.
  • Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.

Brand Presentation

  • Ensure interior and exterior image of the department is maintained according to VM guidelines and collaborate with VM to maximize store product availability;
  • Ensure the team develops a full product knowledge through specific training on brand pillars and season collection;
  • Keep up to date on stock situation and proactively work with local merchandising planning teams on stock consolidation and transfers.


  • Collaborate with Operations, Facility, Inventory Control and other cross function departments while adhering to and enforcing all company policies and procedures;
  • Maintain full organization of company assets in the back of house and front of house per stock guidelines;
  • Daily maintenance of the consignment program to be current and adhere to company policy and procedures;
  • Responsible for tracking all special orders through merchandising communication.

Job Requirements

  • Minimum of 2 years of sales management experience in retail, luxury retail, or service related industry, as well as additional years of experience in a retail selling capacity;
  • Bachelor’s Degree in a related field is preferred;
  • Strong result oriented approach
  • Ability to inspire and influence a team, with an entrepreneurial vision, and high level of integrity and professionalism;
  • Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;
  • Deep and broad understanding of the customer and luxury landscape in the market/territory;
  • Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge;
  • Ability to quickly grasp key trends and to react to changing situations and business needs;
  • Verbal and written communication skills and excellent organizational skills;
  • Flexibility to work a retail schedule which will include evenings, weekends and holidays;
  • Advanced English
  • Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
  • Full time
  • front.continent.central-america
  • Mexico

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