Product Care Analyst
Gucci - Regular
Product Care Analyst
Through our new contemporary vision at Gucci, we are inventing a wholly modern approach to fashion and redefining luxury for the 21st century. As part of the global luxury group Kering, we are committed to ‘empowering imagination’ in a sustainable manner and encouraging our employees to flourish. Join our passionate journey and fulfil your potential and creativity. We are currently seeking a Product Care Analyst located at Moliere store, who will report to the Customer & Product Care Specialist.
Provide support to our stores and clients in all the activities of Customer Service & Product Care. You will take care of the management of product care and spare parts orders and will have the responsibility to guarantee the dispatch of the same within the agreed times so as to guarantee an optimal service within the store.
How you will contribute
- Performing daily tracking and quality control of repair orders.
- Receive and resolve both verbal and written enquires from stockists, end consumers and other departments regarding our products and services.
- Re-evaluate existing repairs as and when required by editing service requirements and/or pick lists
- Develop strong product knowledge in order to offer an efficient and proactive service.
Proceed or return undone repair estimates upon receipt of customers verbal or written instructions.
- General administration duties as required including but not confined to mail outs, filing and labelling.
- Carry out any request given by the customers or members of the sales team regarding product care.
Who you are?
A professional with proven experience in customer service or a similar role within retail industry, able to handle multiple tasks in a fast paced and high energy environment, detail oriented with team player mentality and excellent customer care service.
We are looking for a highly developed sense of integrity and commitment of customer satisfaction, demonstrating passion for excellence with respect to managing customer expectations and the ability to communicate clearly and professionally to our teammates and customers.
Why work with us?
This is a fantastic opportunity to join the Gucci adventure and become part of a thriving product care team that offers possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
- Full time