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BALENCIAGA - Global Retail Operations Manager

Balenciaga - Regular
- France

The House of Balenciaga, a subsidiary of KERING luxury division, is one of the most influential forces in fashion and is developing into a major player in the Luxury Goods industry. Founded in 1917 by Cristóbal Balenciaga and established in Paris in 1937, it defined many of the greatest movements in fashion from the 1930s to the 1960s. Balenciaga creates and markets women’s and men’s ready-to-wear collections as well as leather goods and shoes. An eyewear collection and fragrances are also produced and distributed worldwide through a license agreement.

Directly reporting to the Global Retail Excellence Director, you will support business at Retail level and in-store processes by designing, deploying and constantly improving Retail Operations frameworks, processes and tools – in order to support the Retail business and DOS network in line with Balenciaga DNA and strategic business goals.

In this context, your main missions and responsibilities will be:

Missions:

  • Developing, leading and coordinating the Retail operations strategy at a global level, in close partnership and coordination with Senior Management, Retail Excellence and in-store Operations teams
  • Understand needs of teams and customers alike, in order to integrate them into Balenciaga’s Retail Operations strategy and development

Responsibilities:

  • Define a Retail Operations framework as well as a coherent implementation roadmap
  • Ensure all operational policies and procedures are kept up to date and constantly improved as business evolves
  • Develop a strategy to measure and ensure all employees are trained in these operations policies and procedures. This includes new hires as well as tenured employees.
  • Ensure all policies are enforced by Management throughout the different Regions and are coherent with HQ guidelines
  • Manage all updates and training related to the company operational standards, guidelines and practices
  • Store PLV management (sales tools, VM tools, packaging materials…)
  • Define Store opening process, deploy and follow up with regional contacts
  • Store opening support (PLV, stationaries, sales tools preparation and new Store account creation…)
  • Envision and structure stores’ daily operations (store discipline, uniform processes…)
  • Ensure development and support utilization of Retail Excellence Tools such as Store Portal, Shopper Track, Morning Briefing Schedule, etc.
  • Evaluate operations in the stores on a regular basis and make process improvement or simplification recommendations to reduce workload for the stores and ensure standards are maintained.
  • Support Head office strategies, make region-specific recommendations, train and follow-up when necessary.

Profile requirements:

  • Graduate school degree / BAC+5
  • 7-10 years’ experience in Retail stores operations and experience in a global position
  • Previous experience in the luxury sector on a similar position would be appreciated
  • Strong Project Management skills
  • Highly organized and problem solver
  • Strong team player, able to effectively partner with local teams and managers
  • Able to work in a fast and international environment with many interactions
  • Able to work under pressure on tight schedule and adapting to different requests (prioritize + flexibility)
  • Action oriented, drive for results
  • Proficient in Microsoft Office (Excel, Word, Power Point)
  • Perfect command of English. French and Italian would be a plus
  • Full time
  • Europe
  • France
Postuler

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