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BOTTEGA VENETA - Multi-Site Manager (Heathrow)

Bottega Veneta - Regular
London - United Kingdom

Bottega Veneta – inspiring individuality with innovative craftmanship since 1966. Creativity lies at the heart of all that we do. Born in Vicenza the house is rooted in Italian culture yet maintains a truly global outlook. An inclusive brand with exclusive products Bottega Veneta is as much of a feeling as it is an aesthetic.

We are seeking a Multi-Site Store Manager in Heathrow who will report into the General Manager.

How you will contribute

  • Attract, recruit, develop, retain, and engage customers:
  • Demonstrate sales leadership for staff by playing an active role on the selling floor
  • Ability to work in a high pressurized and constantly changing environment
  • Supervise sales to ensure customer satisfaction, engagement
  • Coaches the sales team to establish and nurture strong relationships with clients
  • Implement action plans to achieve general targets and P&L
  • Create synergies between the concessions to optimize the costs and the benefits
  • Define targeted quantitative and qualitative goals and ensure they are achieved
  • Analyze the results, verify daily, weekly, monthly activities and set up yearly assessments (KPIs)
  • Implement action plans defined with the HQ and guarantee follow up at store level
  • Communicate high quality relevant feedback and reporting to HQ and/or staff:
  • Provide high quality relevant feedback and requested reports to HQ
  • Inform the General Manager of any local events in the city and / or organized by competitors
  • Know and monitor business environment including local competition:
  • Keep relevant with market and fashion trends
  • Communicate this information to the staff
  • Identify, attract, recruit, develop and retain talents:
  • Consistently recruit top talent in partnership with the General Manager and HR
  • Create and maintain a positive work environment
  • Motivate and challenge the team on a regular basis:
  • Create a team, whose activities will be coordinated in order to make sure that this team is always motivated and competent
  • Keep staff informed at all times regarding store performance through the necessary tools agreed on with the Head of Retail
  • Coach staff
  • Manage individual development
  • Has a significant personal impact on the team 
  • Create development plans for sales staff and management:
  • Ensure professional growth and training of the staff with a coaching approach, by constantly stimulating them to be up-to-date in the fashion industry
  • Able to give effective feedback and empowers the staff to obtain skills for their development
  • Promote the culture of the brand internally and externally:
  • Oversee the clientelling approach
  • Ensure that the qualitative standards required by our brand are maintained
  • Ensure store atmosphere upholds brand image:
  • Ensure that the store are always in line with sets up the layout of the store according to the company directions (VM guidelines)
  • Ensure that the image of the store is in line with corporate standards and that the staff is aware of this standard
  • Ensure that team behaviors and store appearance are consistent with the standard of Bottega Veneta service, image and values
  • Build a network of people who have an impact on local and international luxury business to develop customers’ loyalty (especially with Top Clients and VIPs):
  • Guarantee excellent customer experience including welcome and treatments
  • Ensure that all delicate situations regarding customer complaints and the overall sales process are dealt with accordingly
  • Exhibits passion for Bottega Veneta through their behavior to attract new customer
  • Ensure that all the processes are in compliance with legal, safety, internal requirements, sustainability, HR and stock organisation:
  • Handle all administration and accounting responsibilities
  • Achieve and authorize planning, organize and plan the activities providing available resources to manage the expected workload
  • Apply all the necessary golden rules to ensure the safety of both store team and customers
  • Supervise warehouse stock and verify that it is in line with the Store’s sales potential. Report to Merchandising Retail at Headquarters accordingly
  • Manage inventory activities taking into account related inventory results in collaboration with the Back Office Operation
  • Take all the necessary measures to guarantee the safety of the products and all valuable materials in the store along with the warehouse
  • Ensure that the packaging and positioning of the product are coherent to the protection of corporate assets
  • Challenge current processes to ensure efficiency and effectiveness:
  • Optimize warehouse management in order to make the stocking of goods as efficient as possible in terms of sales, in collaboration with the Back Office Operation

Who you are

  • Significant experience in luxury goods or retail
  • Significant successful experience in a managerial position (30+ people) in a managerial role with a turnover of at least £10m
  • Strategical mindset
  • High sensitivity to customers experience and loyalty
  • Exceptional  interpersonal skills, persuasiveness
  • Precision, organizational skills
  • Adaptability, openness, risk taking, dynamic, listening abilities, curiosity
  • High availability, responsiveness
  • Certified coaching and leadership skills would be highly advantageous
  • Product  and Fashion sensitivity
  • Mastering computer skills (Word and Excel)

Why work with us?

This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background. 

  • Full time
  • Europe
  • United Kingdom
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