BOTTEGA VENETA Senior Client Advisor
Bottega Veneta - Regular
MILANO - Italy
We are currently seeking a Senior Client Advisor who will report to the Store Manager as part of our dynamic team in Milano Sant'Andrea Store.
Best in class in meeting performance expectations and providing excellent client service to ensure client satisfaction in alignment with company standards.
How you will contribute?
Finalize sales targets achievements in line with company strategy
Best in class in engaging and retaining high spending clients
Embraces the clienteling culture of building strong and long-term relationship with clients
Collect and update client information to ensure an efficient use of CRM
Creates an engaging and emotional client experience offering the best-in-class service, in line with Bottega Veneta Client Journey
Understands luxury, the collections and fashion trends
Works on silhouettes, brings alternative items to get clients to discover more about the collection
Has a positive approach, contributes to teamwork, adapts to different personalities, seeks support from and provides support to colleagues
Knows and applies company policies, procedures and guidelines
Keeps the stock tidy, knows and monitors stock deliveries and availabilities, communicates in a timely manner out-of-stock merchandise and any other useful information
Who you are?
Excellent client and service attitude and high flexibility to adapt to several types of Clients
Sales experience preferably in fashion & luxury contexts
Excellent communication and empathic skills
Good team player
Capacity to work in a fast moving and dynamic environment
Why work with us?
This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
- Full time