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GUCCI Client Advisor - 32h

Gucci - Regular
Edinburgh - United Kingdom

We are looking for Client Advisors to join our team in Edinburgh Harvey Nichols on a 32 hours (4 days) part time basis. Your role is about offering every customer a unique experience and turning their dreams into a Gucci creation. You will make a real difference for each of our clients.

Key accountabilities

Client experience

  • Creates an engaging and emotional client experience, offering best in class service being it in-store or on distance. Hosts the client in line with hospitality guidelines and welcome techniques.
  • Proactively engages and establishes strong relationships with clients, making the client valued from the moment they enter the store.
  • Engages with clients to uncover purchase motivations by asking good questions and listening to clients.
  • Selects the right products to the client needs and benefits. Upsells and cross-sells using appropriate sales techniques.

Driving sales

  • Achieves individual and team sales and customer targets, KPIs by effectively using available data/systems to better understand own performance and sales opportunities.
  • Collects meaningful customer information throughout the client journey to feed into the CRM system.
  • Effectively uses cross- and upselling techniques to maximize sales opportunities.
  • Guides and influences the client to make the best possible decision to buy the right product.

Key Requirements

  • Experience achieving sales targets in a fast-paced retail Fashion/Luxury environment
  • Strong track record of building strong relationship with clients and working on appointments
  • Passionate about providing excellent customer service to clients.
  • Passion for and sound knowledge about Gucci and luxury fashion.
  • Fluent in English, any other languages would be a plus.
  • Ability to work varied hours/days, including weekends, and holidays as needed.

Gucci is made of people who are diverse, talented and unique. You're invited to come and show us the Dream-maker that you are.

  • Part time
  • Europe
  • United Kingdom

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