GUCCI Client Advisor - 32h

Key accountabilities

Client experience

• Creates an engaging and emotional client experience, offering best in class service being it in-store or on distance. Hosts the client in line with hospitality guidelines and welcome techniques.
• Proactively engages and establishes strong relationships with clients, making the client valued from the moment they enter the store.
• Engages with clients to uncover purchase motivations by asking good questions and listening to clients.
• Selects the right products to the client needs and benefits. Upsells and cross-sells using appropriate sales techniques.

Driving sales

• Achieves individual and team sales and customer targets, KPIs by effectively using available data/systems to better understand own performance and sales opportunities.
• Collects meaningful customer information throughout the client journey to feed into the CRM system.
• Effectively uses cross- and upselling techniques to maximize sales opportunities.
• Guides and influences the client to make the best possible decision to buy the right product.

Key Requirements

• Experience achieving sales targets in a fast-paced retail Fashion/Luxury environment
• Strong track record of building strong relationship with clients and working on appointments
• Passionate about providing excellent customer service to clients.
• Passion for and sound knowledge about Gucci and luxury fashion.
• Fluent in English, any other languages would be a plus.
• Ability to work varied hours/days, including weekends, and holidays as needed.

Gucci is made of people who are diverse, talented and unique. You're invited to come and show us the Dream-maker that you are.