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GUCCI DIY Specialist

Gucci - Regular
London - United Kingdom

Role Mission To provide Clients with top quality service by meeting their needs and exceeding their expectations. You will increase the brand loyalty by communicating as a “Gucci ambassador" the philosophy and the culture of the Brand. As DIY Specialist, you will increase the brand loyalty focusing on Made to measure and Tailoring.

Key Accountabilities

  • Serve clients accordingly with the Gucci selling ceremony
  • Provide an exceptional client experience by greeting, listening and assisting all clients; demonstrating excellent knowledge of the products as well as the Gucci history and heritage
  • Guarantee cross and up-selling for all product categories
  • Advise clients appropriately discussing giving them advice on fashion trends and developments in the luxury market. Always showing passion for fashion and luxury products
  • Build and strengthen trust based relationships with clients, dealing with different cultures and personalities always putting the clients at ease
  • Ensure qualitative monitoring and updating of customer information, according to the Company tools (CRM), in order to retain actual customers and detect new high potential ones
  • Ensure the achievement of individual and Store goals; always acting with a sense of urgency
  • Be an agile and collaborative team player, proposing creative and effective solutions
  • Contribute to managing the visual display of the products in accordance with the Gucci visual standards
  • Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures
  • Ensure the products replenishment and physical inventory of merchandise
  • Follow Company grooming in accordance with Gucci standards and policies

Key Requirements

  • Proven experience in a similar role within Menswear
  • Proven ability to drive and exceed individual and store result
  • A genuine and deep passion for tailoring and Made to Measure
  • An interest in clienteling and a creative approach to improving this
  • Excellent commercial awareness
  • High flexibility and the ability to adapt to different customers
  • A Team-player mentality
  • Strong communication and IT skills
  • The ability to work in a fast moving and dynamic environment
  • Luxury product knowledge
  • Full time
  • Europe
  • United Kingdom
Postuler

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