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GUCCI Front Office Staff (Maternity Cover)

Gucci - Fixed Term (Fixed Term)
Firenze - Italy

Within the Global Product Care Department and reporting to the Product Care HQ Operations Coordinator, the Product Care Front Office Associate is responsible for providing pre and post purchase support for our partners in the Wholesale and Indirect Channels across the globe, in respect of service level agreements and global policies.

Key Accountabilities

  • Receives the Product Care service requests from wholesalers and indirect channels partners across the globe, via e-mail or calls
  • Manages the Product Care service request through the Kering Service system
  • Conducts a first level technical analysis on the service request on the basis of product training received
  • When necessary, escalates the service request for a second-level technical analysis, in accordance with internal procedures and policies.
  • Communicates the service request resolution to the wholesale and indirect channels partners

Job requirements:

  • Bachelor Degree
  • Fluency in written and spoken English; fluency in Italian is a plus
  • Proficient use of Microsoft Office Package, especially Microsoft Excel
  • Problem solving and organizational skills
  • Proven ability to work in team
  • Experience in customer care or after sales is a plus
  • Full time
  • Europe
  • Italy
Postuler

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