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GUCCI Gucci Garden Docent

Gucci - Fixed Term (Fixed Term)
Firenze - Italy

Role Mission To provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as “Gucci ambassador" the philosophy and the culture of the Brand

Key Accountabilities
  • Understanding and actively connecting with the store and the Gallery altogether
  • Serve customers accordingly with Gucci Garden selling ceremony engaging them spontaneusly
  • Provide an exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and Heritage 
  • Build strengthen relationships with customers, deal with different nationalities and personalities and put always the customers at ease
  • Ensure qualitative monitoring and updating of customer information, accordingly to the Company tools (CRM), in order to retain actual customers and detect new high potential ones
  • Ensure the achievement of individual goals, enhancing and developing the business
  • Foster open and constructive communication with team members, being always collaborative and proposing effective solutions
  • Contribute to manage the visual display of the products in accordance with Gucci visual standards
  • Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures
  • Ensure the products replenishment and physical inventory of merchandise
  • Follow Company grooming, accordingly with Gucci standards and policies

Key Requirements
  • Proven experience in a similar role within fashion retail companies
  • Proven Experience in Storytelling 
  • Proven ability to drive and exceed individual and store result
  • Deep passion for art, fashion and luxury
  • Excellent commercial awareness and customers attitude
  • High flexibility and ability to adapt to different customers
  • Team-player mentality
  • Strong communication skills
  • Ability to work in a fast moving and dynamic environment
  • Luxury product knowledge
  • Fluent in English
  • Part time
  • Europe
  • Italy
Postuler

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