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GUCCI IT Industrial Service Management Specialist

Gucci - Regular

Role Mission The IT Industrial Service Management team we have two opportunities as: - IT Service Management Specialist- Production Planning System - IT Service Management Specialist - ERP System ( Stealth 3000) Both will review and improve the Service Portfolio of his/her area of responsibility in order to ensure that the maximum value to the business and users is provided. He / She is accountable for the delivery of one or more services, acting as the bridge between the business problems and the technology solutions. He is also responsible to the business for the initiation, transition and ongoing maintenance and support of a particular service and accountable to the IT Downstream Factories Core Solutions Coordinator for the delivery of the service.

Key Accountabilities

  • Developing the expertise in one or more business-technology areas (tools, technologies, IT services, business processes, etc.)
  • Proposing solutions and approaches that best fit a specific need or proactively proposing improvements belonging to his/her area of expertise
  • Providing guidance, instruction, direction and leadership to wide groups for the purpose of achieving a key result or group of aligned results in complex initiatives
  • Monitoring results to be achieved motivating the team to "use their knowledge and skills" to achieve those results.
  • Managing and supervising day to day activities carried out by suppliers
  • Supporting the review of Supplier proposals
  • Propose best practices for the optimal coordination of operational activities required to deliver IT services.
  • Conducting analysis of complex business domains and related business processes or systems
  • Assessing the opportunities for service enhancement through the use of technologies and tools
  • Analyzing, transforming and ultimately resolving the business problems with the help of technology
  • Developing the functional expertise for the procedures and the tools in place in his/her area of responsibility
  • Defining the right functionalities to be implemented in order to fulfil business requirements
  • Managing the ongoing service delivery and support ensuring that they meet agreed business requirements
  • Identifying improvement opportunities for the service
  • Managing Change Requests to the service ensuring to maximize their value for both BIT and the Business
  • Monitoring Service Levels agreed with Suppliers and with the Business addressing Service Level breaches or escalating where necessary
  • Coordinating teams for the proper achievement of a desired outcome


  • A good knowledge of manufacturing and factory processes
  • Proven experience in service Management
  • A good knowledge of IT processes, Leather Goods and Shoes factory would be an asset
  • Proven experience in Project management in different areas: Manufacturing, industrial, finance
  • Scientific degree in Computer Science or Management Information Systems preferred
  • Technical skills:
    • Good knowledge of ERP & Production Planning Platforms - Stealth 3000 Labs & Platform
    • DB Platforms and fundamentals SQL skills. Knowledge of Oracle DB
    • Supply Chain and Collaboration Platforms
  • Soft skills:
    • Ability to manage multiple service in a multi-tasking environment
    • Reactivity and flexibility in managing real-time changes
    • Capacity to prioritise workload and tasks
    • Strong interpersonal, communication and relational skills
    • Strong relationships building attitude
    • Humble and positive

  • Full time
  • Europe
  • Italy

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