GUCCI Luxury Timepieces & Jewellery, Sales Associate (Selfridges, Birmingham)
Gucci - Regular
Birmingham - United Kingdom
We are currently seeking a Sales Associate to join our Gucci Timepieces and Jewellery concession at Selfridges, Birmingham who will report into the Manager and Managing Director.
You will provide customers with the highest quality service by meeting their needs and expectations, acting as a “Gucci ambassador" you will encompass the philosophy and the culture of the Brand throughout every level of your role.
How you will contribute
Provide exceptional customer service experience by greeting, listening and assisting customers, exceeding their needs, and demonstrating an excellent knowledge of Timepieces & Jewellery products as well as of Gucci history and heritage
Ensuring every customer experience is the same high level of customer service, following all stages of the Gucci selling ceremony
Discuss and advise customers on general trends in the fashion world and developments in the luxury market, showing passion for these and how they are reflected within the Timepieces and Jewellery product
Building and strengthening relationships with existing customers, understanding their individual needs according to their customer profile, and always putting the customer at ease
High level of client relationship management, building long lasting relationships with existing customers and detecting new potential relationships that can be developed
Ensure the achievement of individual and team goals, growing and developing the business together
Maintain the visual merchandising guidelines in accordance with Gucci standards, with a high level of attention to detail
Manage stock levels on the shop floor, ensure replenishment of product, and have key knowledge of backstock/stock room levels
Ensure store functional maintenance
Follow Company grooming, accordingly with Gucci standards and policies
Who you are
Proven experience in a similar role within fashion retail companies
Proven ability to drive and exceed individual and team result
Deep passion for fashion and luxury
Excellent commercial awareness and customers attitude
High flexibility and ability to adapt to different customers
Strong communication skills
Ability to work in a fast moving and dynamic environment
Luxury product knowledge
Team player who can work individually and also support their team members
Fluency in English is a must.
Why work with us
This is a fabulous opportunity to join the Gucci adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
- Full time
- United Kingdom