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GUCCI Sales Associate - KaDeWe ACC

Gucci - Fixed Term (Fixed Term)
- Germany

Role Mission Reporting to the Team Manager, the Client Services Associate is responsible for providing Gucci clients with a unique experience while managing end to end customer enquiries & cases via phone, e-mail and chat. Key Accountabilities • Manage in- and out-bound contacts related to and on behalf of the stores • Manage in- and out-bound contacts related to digital business (web and phone sales): product information, stock availability, order enquiries, returns and exchange, shipping information • Create long-term client relationships through Clienteling activities based on Company vision and client development strategy and tools. • Be fully aware and continuously up to date on product and brand information, collections, procedures and processes , encompassing all channels (digital, retail, outlets etc) • Perform as a team-player and contribute to the overall objectives ensuring a luxury omni- channel service • Internal Requests from other departments including stores • Reporting & Analysis Job Requirements: • Native or near-native proficiency in German and knowledge of English required • Min 2 years’ experience in a Client Services or Retail / Hospitality environment • Knowledge of fashion/luxury retail business and ecommerce space is a plus • Excellent interpersonal, communication and written skills are a must, as well as the ability and willingness to entertain proficient relationships with customers • Being able to deal effectively with people who may be worried, frustrated or angry • Must be creative, proactive and analytical, with good problem solving and decision-making skills • Ability to manage customer relationships in a highly diversified, constantly changing environment and remain calm under pressure • Ability to build and maintain positive and healthy relationships with all colleagues, clients and all other departments/partners • Must be able to work independently and proactively taking ownership of assignments and seeking creative solutions • Must be organised, flexible, collaborative, adaptable to change, and able to multi task in a fast-paced and diverse environment • Selling skills, KPI and performance driven individual • Driven by client mind set and striving towards delivering an excellent service to our Clients

  • Full time
  • Europe
  • Germany
Postuler

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