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KERING EYEWEAR Customer Service Project Analyst

Kering Eyewear - Regular
Padova - Italy

About us Kering Eyewear is the world leader in Luxury and Hi-End Eyewear (Frames & Sunglasses), developing a unique ‘ensemble’ of powerful brands. We design, develop, manufacture and market to customers and consumers, the most desirable frames and sunglasses in two fast growing segments: Luxury and Sport & Lifestyle. Through our industry expertise, we empower our brands to go beyond their limits in this high potential business category, supporting their capacity to lead and innovate in Eyewear, to realize their artistic and financial potential, in the most imaginative and sustainable manner

Your opportunity

The role's mission is to collaborate on the Customer Service processes development initiatives in all the project phases. The Customer Service Project Analyst will assist the project team during the business requirement analysis, process design, IT system development and roll out phase.  The Customer Service Project Specialist Analyst will collaborate to the improvement of tools and software application working with all business functions involved (Sales, Information Technology, Customer Service, Supply Chain).

How you will contribute 

  • Develop initiatives of process optimization
  • Analysis of the business and user requirements and translation into proper system requirement specifications
  • Participate in solution option evaluations with IT teams and business partners
  • Collaborate in system development initiatives both during implementation and post-implementation phase assisting in integration, testing and key user training
  • Develop implementation plans and associated documentation

Who you are 

  • Master's degree in engineering or management
  • Knowledge of SAP ERP systems
  • Knowledge of order-to-cash flows
  • Knowledge of Microsoft Office Suites (Excel, Access, PowerPoint, Word, Sharepoint)
  • Knowledge of emerging digital technologies
  • Fluent in English
  • Project management
  • Strong analytical skills
  • Proactive, problem solver and able to work on own initiative
  • Team player with a proactive orientation to results
  • Pragmatic and precise
  • Ability to prioritize work effectively
  • Dynamism, passion, enthusiasm

Why work with us?
This is a fabulous opportunity to join the Kering Eyewear adventure and and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

  • Full time
  • Europe
  • Italy

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