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POMELLATO WW CRM Analyst

Pomellato - Regular
MILANO - Italy

Pomellato is the first global luxury Italian fashion fine jeweler, unconventional, colourful. Established in Milan in 1967, Pomellato stands out on the international scene for its unique design, blending impeccable craftsmanship and contemporary spirit. Timeless and fashionable, the brand was the first to introduce the prêt-à-porter vision into the world of jewellery, infusing classic tradition with a new twist. Crafted by the hands of expert goldsmiths, its creations heighten colorful gems through innovative stone cutting and setting techniques, which over time have come to define a consistent, unmistakable and iconic style. The mission to bring the jewel out of the safe and wear it every day embodies the attitude and personality of the women who inspire the brand: self-confident, creative, sensual, unconventional. Today Pomellato is a global luxury jewellery brand with over 60 flagship boutiques and corners around the world.

Your opportunity

We are currently looking for a CRM Analyst to join our Pomellato and Dodo Retail Performance and Clienteling team.

How you will contribute

  • Analyze data, clients’ segment and identify appropriate clusters for actions

  • Define yearly CRM KPI’s targets at a worldwide and regional level

  • Prepare weekly and monthly reports to monitor the key KPI’s of different business areas (especially retail and e-commerce)

  • Create dashboards, reports, analysis based on specific business needs to support strategic decision-making

  • Customers and database analysis to profile better our customers/potentials and to define marketing campaigns/business strategies

  • Work closely with campaign teams in the definition and implementation of database campaigns and customer journeys (with a specific focus on audiences)

  • Oversee database quality (data de-duplication, profiles merging, single customer view)

  • Be aware legal topics related to CRM activities

  • Support discounts and store credits management

  • Analyze benchmarks and best practices in the related industry

  • Collect feedbacks from Regions to enhance reports and analysis

  • Provide information and data related to sales performance useful for Sales Excellence team.

Who you are

  • Strong analytical background (at least 3 years)

  • Understanding of figures and KPIs

  • Professional use of Excel and Power Point

  • Fluent in English

  • Strong written and verbal communication skills

  • Flexibility and ability to adap in a fast-moving environment

  • Strong attention to details and organizational skills

  • Proactivity and open-minded

  • Problem solving

  • Full time
  • Europe
  • Italy
Postuler

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