SAINT LAURENT Assistant Store Director (Womenswear)
Saint Laurent - Regular
London - United Kingdom
We are seeking an Assistant Store Director for the Womens Ready to Wear department in Harrods who will report to the Global Store Director.
As the Assistant Store Director you will lead your team of Sales Associates by example and coach them to success, whilst driving the store sales targets and delivering KPIs. Reporting directly to the Global Store Director, the Assistant Store Director is an ambassador of the brand and will partner closely with the Store Director to ensure alignment in the managerial approach for the store. The Assistant Store Director is responsible for promoting brand engagement to clients in order to achieve the quantitative and qualitative goals of the store.
Assist the Store Director in overseeing floor coverage, driving sales, visual merchandising, maintaining the highest customer service levels, and operational activities within the store
Actively support the sales team with selling to VICs
Analyse results, verifying daily, weekly, monthly activities and setting up yearly assessments
Support the Store Director in reporting all the relevant information to the Headquarters and ensure to share the information with the staff
Know and monitor the business environment including local competition and communicate relevant information to the Staff
Keep the sales team updated on their KPIs and offer them the necessary support to achieve them
Support the Store Director with the identification, attraction, development and retention of top talent
Assist the Store Director with training and developing the sales team on the operational aspects of the business
Champion professional growth and training of the staff through a mentoring approach and share the development plans with the Store Director and Operations Manager
Build a network who have an impact on local and international luxury business in order to promote customer loyalty, especially with top clients
Oversee the clientelling approach of the sales team, whilst following brand guidelines
Maintain team behaviors and store appearance that are consistent with the standard of Saint Laurent service, image and values
Manage delicate situations regarding customer complaints and ensure the overall sales processes are dealt with accordingly
Ensure that all the processes are in compliance with legal, safety and internal requirements
Ensure the correct development of the Golden Rules in the store: stock / inventory, golden rules, etc.
At least 4+ years of experience within a managerial position
Successful managerial experience of a team (the ability to set goals, delegate work and follow up results)
Significant experience in the sale of luxury goods or retail
Adaptable, transparent, dynamic and curios in your approach
High sensitivity to customer experience, engagement and loyalty
Exceptional persuasiveness and interpersonal skills
Attention to detail and highly organised
Willingness to be involved in an innovative projects
Efficiency in Microsoft Works (Word, Excel, PowerPoint)
Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
- Full time
- United Kingdom