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Senior Client Advisor - Trafford (Maternity Cover)

Gucci - Fixed Term (Fixed Term)
Manchester - United Kingdom

Stop just dreaming. Start dream-making with us! Gucci is a one-of-a-kind place in which to express yourself, being who you are. A place where your unique talents are empowered. Read on to find out more! We are looking for a Senior Client Advisor to join our team in Trafford on a fixed term basis to cover for a maternity leaver. To provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as “Gucci ambassador" the philosophy and the culture of the Brand

Key Accountabilities

  • Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage
  • Discuss with clients and give advice on general trends in fashion and developments in the luxury market, showing passion for fashion and luxury products
  • Build and strengthen relationships with customers, deal with different nationalities and personalities and always put the customers at ease
  • Ensure qualitative monitoring and updating of customer information, according to the Company tools (CRM), in order to retain actual clients and detect new high potential ones
  • Foster open and constructive communication with team members, being always collaborative and proposing effective solutions

Key Requirements

  • Proven experience in a similar role within fashion retail companies
  • Proven ability to drive and exceed individual and team result
  • Deep passion for fashion and luxury fashion and trends
  • High flexibility and ability to adapt to different customers
  • Team-player mentality
  • Strong communication skills with the knowledge and ability to build and maintain a client book
  • Ability to work in a fast moving and dynamic environment
  • Extensive luxury product knowledge
  • Fluent in English and preferably a second language

Gucci is made of people who are diverse, talented and unique. You're invited to come and show us the Dream-maker that you are.

  • Full time
  • Europe
  • United Kingdom
Postuler

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