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The Mall Guest Personal Assistant

Kering - Fixed Term (Fixed Term)
Firenze - Italy

About us A global Luxury group, Kering manages the development of a series of renowned Maisons in Fashion, Leather Goods, Jewelry and Watches: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ulysse Nardin, Girard-Perregaux, as well as Kering Eyewear. By placing creativity at the heart of its strategy, Kering enables its Maisons to set new limits in terms of their creative expression while crafting tomorrow's Luxury in a sustainable and responsible way. We are committed to ‘empowering imagination’ and encouraging our employees to flourish. Join our passionate journey and fulfil your potential and creativity. We are currently seeking a for a new member of the Welcome Lounge team based in our The Mall Luxury Oullet in Reggello, Firenze.

Your opportunity

To give essential support to the Welcome Lounge team, ensuring a smooth client experience and being a reliable asset to track clients visiting the outlet center in Firenze. You will work in a very dynamic contest contributing to improve the environment of the Mall and guaranteeing the best shopping experience to our clients.

How you will contribute

  • You will be the touch-point for clients visiting The Mall and you will welcome them, offering your assistance to deliver an excellent customer service
  • You will track FIT and groups, using The Mall digital tools
  • You will ensure that the client requests received via email and phone are promptly followed up, liaising with Tourism Marketing Team
  • You will support team’s needs and be a reliable asset for the development of the Welcome Lounge
  • You will liaise with The Mall partners in a professional and polite way, to ensure the best services to The Mall clients

Who you are

  • An organized, yet flexible multi-tasking person
  • A positive person with proven relational skills, preferably from within luxury fashion
  • A fluent English communicator. Any additional languages (Italian, Chinese, French, Korean) are an advantage
  • An experienced face-to-face customer service provider
  • A team player with a desire to be part of a strong and considerate group with a common goal
  • Excellent organizational skills
  • Proactive and positive approach;
  • Good IT knowledge

Why work with us?

This is an excellent opportunity to join The Mall Luxury Outlets adventure in a moment of extraordinary growth and become part of a thriving team in a Luxury fashion environment that offers endless possibilities to learn and grow. Talent development is a managerial principle at The Mall and we are committed to search and grow up a new ones. Our common vision promotes resourcefulness and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

The Mall Luxury Outlets is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

  • Full time
  • Europe
  • Italy
Postuler

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