THE MALL LUXURY OUTLETS Relational Marketing Account
Kering - Regular
REGGELLO - Italy
The Mall Luxury Outlets is a Kering company whose core business is to build and operate luxury fashion outlet villages where we offer to our guests not just shopping services but a 360 degree beauty experience.
The lush, green hills of the Tuscan countryside provide a picturesque setting for The Mall Firenze, while the flowered Ligurian hills, are the backdrop for The Mall Sanremo, opened in June 2019. The Mall Firenze and The Mall Sanremo offer to all our guests to experience of beauty in all its forms that goes beyond the classic concept of shopping.
The Mall Luxury Outlets is looking for a Relational Marketing Account who will give essential support to the Relational Marketing & CRM function, delivering a relevant client experience to our most important guests and to the clients enrolling to The Mall Club Loyalty Program.
How you will contribute
Support the implementation of relational marketing campaigns and related initiatives, proactively contributing to the strategy definition and activity plan execution
Support direct relational marketing activities
Ensure that the client requests received via email/phone or other channels are promptly followed up in a luxury way
Support team’s needs and be a reliable asset for the development of the function
Create beautiful and impactful presentations about Relational Marketing strategy and activities
Run qualitative analysis, commenting results, and suggesting improvement actions
Liaise with The Mall partners in a professional and polite way, to ensure the best services to The Mall clients
Who you are
An organized, yet flexible multi-tasking person
A positive person with a proven CRM background preferably from within luxury fashion
A fluent Italian and English communicator. Any additional languages (French, Chinese) are an advantage
An experienced face-to-face customer service provider
An advanced Excel and PowerPoint user
A team player with a desire to be part of a strong and considerate group with a common goal
Why work with us?
This is an excellent opportunity to join The Mall Luxury Outlets adventure in a moment of extraordinary growth and become part of a thriving team in a Luxury fashion environment that offers endless possibilities to learn and grow. Talent development is a managerial principle at The Mall and we are committed to search and grow up new ones. Our common vision promotes resourcefulness and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
The Mall Luxury Outlets is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
- Full time