Innovative, uncompromising, romantic, provocative, upholding the power of emotion and the touch of the human hand: these are all elements that describe the fashion of the house of Alexander McQueen. The brand is synonymous with modern British couture, renowned for its strong identity and celebration of unbridled creativity. Integral to the McQueen culture is the juxtaposition between contrasting elements: femininity and masculinity, fragility and strength, tradition and modernity. Under the creative direction of Sarah Burton, the house produces critically acclaimed collections, driven by unparalleled vision and respect for craftsmanship. Burton was made Head of Design for womenswear in 2000 and was appointed Creative Director in 2010. The luxury brand was founded by Lee Alexander McQueen in 1992. Among the greatest fashion designers of his time, the legacy of his work lives on.
Alexander McQueen is renowned for being Innovative, emotional, romantic and uncompromising, the house which has become synonymous with modern British couture. Integral to the Alexander McQueen culture is the juxtaposition between contrasting elements: fragility and strength, tradition and modernity, fluidity and severity. A Passionate and profound viewpoint is realized with respect and influence for the arts and crafts tradition. Sarah Burton, was appointed Creative Director in May 2010 of the Alexander McQueen brand having worked alongside the founder Lee Alexander McQueen for over 14 years and has since continued to design and produce collections acclaimed for their technical excellence and craftsmanship.
As a Sales Associate in one of our stores, you will be expected to provide exceptional service in line with our Service Values and Standards, in order to achieve and exceed your monthly and annual sales targets.
Sales & Client Service
•To know and achieve your, and the store’s daily, monthly and annual sales targets.
•Demonstrate knowledge and understanding of different sales techniques, for example cross selling, in order to drive your sales and KPIs.
•Provide excellent service through continued commitment to our Service Values and Standards
•An understanding of current products, trends and collections and ensuring that clients are informed and aware.
•Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company.
•Achieve a score of at least 85% in any mystery shop report in which you are the primary Sales Associate.
Policies, Procedures and Compliance
•To ensure that all relevant procedures and policies are understood. To carry out work according to those standards.
•Personal appearance and presentation must be strictly in line with company’s uniform and grooming standards.
•Understand and comply with PCI compliance policy and regulations, without fail.
•Adheres to Security and Health and Safety regulations.
Back of House
•To replenish stock and maintain high standards of merchandise and product presentation.
•Maintain your designated ‘area of pride’
•Support the store with cycle counts and during bi annual inventories
•Support with the processing of shipments and transfers, in line with the relevant procedures.
Keyholder Responsibilities (where applicable)
You may be required to take on additional responsibilities as a Sales Associate with regards to the opening and closing of the store. If your manager has informed you that this is the case, your responsibilities may include;
•Opening and closing the Store according the needs of the business, in line with Company security rules and procedures.
•Opening and closing of the register, in line with the necessary policies and procedures regarding cash management
•Checking the store answering machine for new voicemail messages, distributing any messages to colleagues and management accordingly
•Completion and distribution of End of Day reports
Please note that although we have tried to give you an indication of your responsibilities, this is not an exhaustive list of your duties and you may be required to carry out tasks that are not included in this job description.
Skills, Qualifications and Experience Required
•Experience in a similar role
•Experience in a customer service role with face-to-face customer contact
•Ability to adapt to frequent change and a high pressure environment
•Ability to initiate contact and communication
•Motivated by being a team player with a common goal
•Excellent communication skills
We are currently seeking a Sales Associate, who will report to the Store Manager, Ala Moana.
How you will contribute:
Meet and exceed monthly sales goals and KPI’s thru client outreach; developing new clients via appointments and consignments, informing all clients of new collection deliveries, in-store events and relevant brand initiative
Establish and nurture strong relationships with all clients, routinely updating and maintaining client profile records
Provide excellent service through continued commitment to our Service Values and Standards
Sustain a high level of product knowledge (technical and inspirational) on all collections by utilizing various training resources provided by the Company
Assist management with basic store opening and closing procedures such as cycle counts and/or light cleaning duties, maintain visual standards including merchandise presentation, signage, lighting, and general maintenance as requested
Comply with all company policies and procedures
Maintain an environment where all associates are treated fairly and with dignity and respect
Your Skills and Experience:
2-4 years of previous retail sales experience in a customer service related field; preferably a luxury environment
Ability to consistently achieve and exceed sales goals and KPI’s
Builds and maintains a loyal client following
Has a genuine interest in fashion and follows industry trends/news
Exhibits a strong work ethic, leadership skills, high energy level, and is team-oriented
Possesses strong verbal and written communication
Maintains a polished and well-groomed appearance at all time
Ability to be mobile on the sales floor for extended periods of time
Ability to climb a ladder and lift packages weighing 5-8 lbs. on a regular basis
Why work with us?
This is a fantastic opportunity to become part of a dynamic team with a visionary brand that offers possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.