ALEXANDER MCQUEEN Store Manager, Wynn Las Vegas

At Alexander McQueen, we live and breathe a culture defined by our key Behaviors:

• Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed.
• Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.
• Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally.
• Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.  

How will you contribute?

We are currently seeking a Store Manager to oversee our Wynn Las Vegas boutique. The Store Manager will report to the West Coast Retail Director.  

Key Objectives & Targets

• Develop and oversee best in class standards for the store’s talent and performance, determine strategic goals for the team aligned with store sales, KPI and CRM targets
• Coach and deliver a consistent client experience, ensuring retail standards and ceremony steps are upheld through a strong sales floor presence
• Partner with corporate functional partners to improve in-store awareness and execution including but not limited to: CRM, retail operations, retail training, merchandising and HR

Store Standards and Customer Care

• Provide exemplary customer service and resolve customer situations diplomatically, abiding to all brand policies
• Adhere to and maintain the brand’s visual merchandising guidelines
• Ensure best possible management of stores upkeep and maintenance, surveying and highlighting any necessary building work, cleaning & other action is communicated and resolved
• Set annual and monthly goals for the selling team and ensure all team members provide exceptional service through in-depth knowledge of brand, collections and products and behavioral development
• Ensure all team members are communicated relevant brand updates and initiatives in a timely manner

Manage Store Operations & Budget

• Ensure all opening and closing procedures are handled correctly
• Ensure all staff are trained on POS functionality and cash procedures
• Manage store operations in the most effective way whilst minimizing costs through; headcount and operating costs including; couriers/postage/ alterations & any other outsourced work

Managing Stock Control

• Review inventory health reports weekly to promptly resolve receiving discrepancies, inventory adjustments, negative on hands, etc.
• Oversee store staff to ensure that they adhere to inventory management guidelines/practices; including stock take & consignment procedures
• Meet brand inventory accuracy and shrink requirements through oversight of cycle counts, COG management, and loss reporting
• Receive and merchandise deliveries in a timely manner and ensure all stock areas are kept orderly and accessible

Personnel Management

• As the key member of the management team, you will lead and motivate staff by being a role model
• Analyze traffic patterns and develop store schedules one month in advance, monitoring coverage needed to provide the expected level of client experience
• Identifying performance issues and managing them in the moment, seeking advice from the Director/VP Retail and HR department where necessary
• Taking ownership of the recruitment process, seeking authorization to recruit, sourcing candidates and conducting interviews in line with group standards
• Conduct in-store training including; coordinating the induction of new staff into the store, product knowledge; sharing information gained from the collection presentations and identifying members of staff who require further attention to ensure that their knowledge is to the high standard we require
• Carry out yearly appraisals for all staff, following the Company’s procedure and providing constructive and comprehensive feedback, as well as setting individual objectives for development
• Provide regular updates to staff on business performance, and new initiatives

Required Skills:

• You will be able to demonstrate the desired Alexander McQueen behaviors 
• At least 3+ years of experience in a luxury retail managerial position
• Experience managing 5+ direct reports
• Ability to effectively create, manage and adhere to deadlines
• Familiar with key retail performance indicators
• Advanced organizational skills, writing and communication skills
• Expertise in Microsoft Office 365 Suite
• Comfortable and savvy with computer technology, including PC and iOS devices
• Travel approximately 10% of the time
• Ability to lift 25+ lbs.
   

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.