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ALEXANDER MCQUEEN - VP of Retail

Alexander McQueen - Regular
New York - United States of America

Job Family Group Description - Sales / Omni-Channel: Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management. Job Family Description -Retail Management: Defines and supervises the commercial strategy for the retail channel. Analyses KPIs to achieve commercial goals. Sub-Job Family Description - Regional Retail: Consistently implements strategic initiatives. Brings and shares best practices to drive business, client and team development.

Position: VP of Retail – US & Canada

Reports to: President -- Americas

Location: Corporate Office, NYC

Company Overview

Alexander McQueen is renowned for being innovative, emotional, romantic and uncompromising, the house which has become synonymous with modern British couture. Integral to the Alexander McQueen culture is the juxtaposition between contrasting elements: fragility and strength, tradition and modernity, fluidity and severity. A Passionate and profound viewpoint is realized with respect and influence for the arts and crafts tradition. Sarah Burton, was appointed Creative Director in May 2010 of the Alexander McQueen brand having worked alongside the founder Lee Alexander McQueen for over 14 years and has since continued to design and produce collections acclaimed for their technical excellence and craftsmanship.

Role Objective:

The VP of Retail is the key leadership role within the retail management team and a member of the AMQ Americas leadership team. . He/she is responsible for leading the retail stores in delivering exceptional results and providing the highest standard of AMQ customer service, always thriving for excellence. The VP of Retail is responsible for defining and executing strategic action plans to ensure a strong control and deliverables of KPI’s, product strategies, and CRM activities. The VP of Retail must identify key talent; being able to create and implement development plans, drive a strong induction, ongoing education, and maintain a strong presence within the market, with extraordinary passion for networking and being a Brand Ambassador.

Responsibilities:

  • Drive and maximize sales performance to consistently achieve the overall sales target objectives while ensuring operational integrity and monthly profitably plans;
  • Drive the implementation of company strategies by coaching, motivating, and supporting the store management teams; ensuring there is strong adoption of and understanding of company strategies.
  • Conduct store visits on a consistent basis and evaluate stores in the following key areas - management of team, motivation of team, merchandise, brand knowledge, product knowledge, storytelling, selling strategies, client journeys, competitive knowledge, KPIs, FOH/BOH standards, processes, staff proficiency, business strategy and business tools; Develop store and process enhancements as needed;
  • Follow very closely all KPIs as regard to productivity, Client KPIs, cost control and inventory control (shrinkage) and develop measurable action plans to optimize growth.

Strategic Planning and Execution:

  • Analyze sales and the different levers in driving business to identify trends and opportunities and develop strategic action plans;
  • Actively search and understand market competition with focus on gaining market share;
  • Demonstrate effective managerial competencies: team building, collaboration, lead change initiatives;
  • Periodic comprehensive reporting to management with strategic content;
  • Support the creation of the budget and forecast sales and expense plan by store through close collaboration with Stores Managers, Finance, Business Planning, Merchandising, CRM, Comms;
  • Promote brand awareness at the local levels, establish market/store presence, and capture competitive market share; Establish a baseline and benchmarks by market for optimal growth
  • Effectively develop and support in executing the strategies essential to peer groups objectives: VM, merchandising, buying, CRM, wholesale, finance, HR.  Form a strong partnership with HQ counterparts that is proactive in supporting the development and execution of WW retail strategies. 

CRM - Customer Relationship Management:

  • Lead partnership with CRM and retail marketing department to optimize deliverables of shared goals.  Ensure that stores are on track with established CRM rollouts;
  • Guide the managers towards a ROI through achieving targets in CRM actions as well as the tier-growth strategies;
  • Ensure store teams are executing their established CRM plans; 
  • Support the stores and establish accountability while ensuring that the CRM tier plan and

Clienteling activity plan achieve the target results;

  • Monitor by door the key Clienteling metrics and ensure that stores are achieving desired benchmarks;

Performance and Talent Management:

  • Continuously monitor store management teams and provide constructive feedback, as needed;
  • Partner with Human Resource Manager on complex employee relations issues and escalate, as needed;
  • Oversee the annual performance review process and salary planning process for respective stores;
  • Identify and create action plans and build development plans for all direct reports and approve of that of all retail employees;
  • Attract, recruit, and retain a high performing team; Build a talent pipeline through networking and competitive shopping;
  • Ensure a consistent and branded onboarding experience for new hires;

Job Requirements:

  • Experience of at least 6 years in store management, with experience in a district role; 
  • A track record in developing and achieving clienteling activity both in store and outside stores;
  • Operates with a high degree of ethics and integrity;
  • Strong business acumen, highly analytical, able to present and drive one idea;
  • Experience in collaborating with multiple teams - Human Resources, Store Operations, Loss Prevention, Merchandising, Visual Merchandising, Wholesale, CRM, Legal department, etc;
  • Great verbal and written communication skills; excellent presentation skills;
  • Very proficient in Excel and PowerPoint;
  • Strategic and focused on the end results;
  • Decisive and collaborates with a team to develop strategies; 
  • Flexible, adaptable, reliable and able to work well under pressure;
  • Extremely well organized and structured – excellent project management skills;
  • Able to quickly assess and anticipate needs and provide highest quality of service

EOE M/D/F/V

  • Full time
  • North America
  • United States of America

  • Full time
  • Amérique du Nord
  • United States of America
Postuler

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