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BALENCIAGA Department Manager

Balenciaga - Regular
New York - United States of America

The Department Manager is a professional in the category(ies) he/she oversees and is responsible for implementing a clienteling mindset among his/her team(s) in order to guarantee the quantitative and qualitative goals assigned by department(s). He/she behave as a brand ambassador and a proactive sales professional who operates according to the goals and processes fixed by the Store and Associate Store Director. He/she is involved in his/her department team development by leading, motivating, and coaching individuals to achieve assigned target and goals.

General Responsibilities

  • Implement action plans defined with the HQ/Store Manager and ensure follow-up
    • Assign targeted quantitative and qualitative goals to the department team(s)
    • Analyze the results: daily, weekly, monthly and set up constant assessments
    • Analyze sales based on corporate reports and verify warehouse stock for the department(s) involved
    • Ensure that the display of the Department(s) involved is in order and supervise product rotation
  • Communicate high quality relevant feedback and reporting to the Store Manager & Team
    • Communicate on a daily basis technical and stock information related to the product to the store team in the Department(s)
    • Punctually submit all the quantitative and qualitative information to the Buying team at HQ in order to communicate any requirements and to predict any possible issues
    • Monitor business environment including local competition
    • Keep store team informed at all times regarding Store performance
    • Analyze sell through by category
  • Behave as a Balenciaga Ambassador, sustain and promote the culture of the brand internally and externally
    • Ensure that your department(s) constantly provides the standards of Balenciaga services, image and values
  • Ensure Balenciaga Signature and Client experience are executed and consistent over time
    • Inspire both clients and store team by embodying the Balenciaga Universe
    • Ensure that the image of the Store is aligned with Balenciaga standards
  • Assure the recruitment, development and retention of clients, from beginners to VICs
    • Supervise sales to ensure Client journeys execution and omnichannel consistency
    • Ensure a qualitative and qualitative approach on managing the store clients portfolio and execute action plans
    • Promote and develop clienteling mindset, follows the sales to VIC and VVICs
    • Personally manage all delicate situations regarding issues related to the product
  • Motivate and challenge store management and store team on a regular basis
    • Support the Store Manager and Associate Store Manager in setting up goals and animate morning briefs, one to one meetings, etc.
    • Organize and plan the department(s) activities, providing available resources to achieve the expected workload and maximize profitability
  • Partner with the Store Management to recruit, train and develop your team
    • Identify and develop the strengths of each store team member, supporting professional growth through training and coaching approach
    • Train team on “in Store” actions to develop client loyalty
    • Lead by example and facilitate teamwork
  • Ensure that all the processes are in compliance with legal, safety, internal requirements, sustainability, HR and stock organization
    • Take all the necessary measures to ensure loss prevention and safety in the store
    • Ensure the correct rotation of the goods in the warehouse for the department(s) involved
    • Adhere, inform and follow-up on all processes and guidelines

Job Requirements

  • At least 3 years of experience in a managerial position (5 people)
  • Commitment to take part of an innovative project
  • Product sensitivity and a strong market/fashion trends knowledge, paired with a good general culture level
  • Significant experience in the luxury industry: client portfolio
  • Clienteling mindset: client engagement and loyalty
  • Precision, organizational skills: being able to organize and prioritize tasks based on the needs of the business
  • Adaptability, openness, listening abilities, curiosity
  • Dealing with ambiguity, learning from mistakes, resilience
  • High availability, responsiveness
  • Excellent interpersonal skills
  • A positive attitude and a willingness to learn and improve
  • Mastering digital skills
  • Full time
  • Amérique du Nord
  • United States of America
Postuler

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