Role Mission

The Manager, Facilities and General Services – Central and Canada, based in Gucci’s New York Corporate Office, is responsible for overseeing the overall repairs and maintenance, facility operation and continued architectural requirements of the Central, Mid-Atlantic and Canada region stores, including U.S. and Canada. The Manager will work closely with store Operation Managers and vendors/contractors to identify problems, develop short and/or long-term sustainable solutions and coordinate all work. The scope includes scheduling, coordinating, negotiating, as well as following through of all Central, Mid-Atlantic and Canada retail facilities maintenance such as HVAC, cleaning, MEP, fire protection systems, elevator inspections, general repairs as well as store close outs.

Key Accountabilities

Repairs and Maintenance

• Maintain relationships with all Store Directors and Operations Managers;
• Assist the team in coordinating small scale layout improvements such as fixture reconfigurations and special project installations in collaboration with Store Planning and Worldwide team;
• Identify problems and work on solutions, coordinating with the Store Directors and vendors;
• Liaison with the store teams, Visual Merchandising as well as vendors to ensure minimal store/business interruption;
• Coordinate repairs and maintenance of stores through Service Channel (website and app);
• Drive and implement the use of Service Channel with all Store Directors, Operation Managers and vendors;
• Review all cost proposals, challenging where needed;
• Maintain status update of costs and schedule for review with Senior Manager of Facilities and General Services;
• Develop and maintain cost summary of all maintenance work (OPEX and CAPEX maintenance) reviewing with Finance and Senior Manager, Facilities and General Services;
• Make periodic site visits to ensure store conditions are up to Gucci regional and WW standards;
• Keep track and maintain all records for floor plans, specs, materials and preferred vendor list for each store and corporate location;
• Review installations on site as required, verifying that repairs and lay-out improvements are being installed correctly;
• Review and approve proposal and invoices on a timely basis;
• Follow up with outstanding repairs and maintenance issues;
• Provide status update to Senior Manager, Facilities and General Services regularly;
• Address urgent facilities issues immediately;
• Escalate any issue to Senior Manager of Facilities and General Services as needed;
• Maintenance of all relevant files;
• Any other facilities and general services work in Central, Mid-Atlantic and Canada as directed by Senior Manager, Facilities and General Services.

Key Requirements

• 2 – 3 years’ experience;
• Must have advanced knowledge of MS Word, Excel, PowerPoint and Service Channel;
• Knowledge of standard quality means and materials in construction and millwork for luxury retail environments;
• Excellent written and verbal communication skills;
• Must have excellent follow through and be highly organized;
• Ability to work well under pressure in a fast-paced environment;
• Able to take initiatives and take charge of work without daily supervision;
• Comfortable working with various departments, stakeholders, internal and external;
• Bachelor’s degree, preferably in construction administration field;
• Light lifting required occasionally for events setup;
• Ability to travel on a frequent basis – 25 – 30%.

EOE M/D/F/V