GUCCI - Team Manager - St. Louis

Job Description

Key Accountabilities

Team

• Working on the shop floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience;
• Provide support and regular feedback to Client Advisors to ensure their development is ongoing and their motivation and sense of engagement is high;
• Support opening and closing of the store as Manager on Duty providing leadership and guidance to all Client Advisors on shift;
• Lead Store Morning Briefings as and when required, delivering key business communication and daily objectives;
• Develop and lead cross category and floor working, ensuring your team can and do sell all categories across all floors;
• Conduct regular and monthly performance conversations, discussing results, opportunities and developing action plans;
• Participate in attracting, recruiting and onboarding a high performing team;
• Monitor your team’s adherence to company policies and procedures; follow up when needed.

Client

• Lead and inspire your team on executing a superior client experience, ensuring the hospitality mindset is in each Client Advisor;
• Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele;
• Achieve business objectives by utilizing the company Consumer Management client segmentation strategy;
• Full utilization of the various clienteling tools to activate, retain and grow team and personal client base;
• Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs;
• Monitor Client Advisor’s performance and work with them on a daily/weekly/monthly plan to ensure Clienteling excellence;
• Lead from the shop floor, actively selling and role modelling the selling ceremony.
• Manage the customer flow on the shop floor ensuring no client is left unattended and exceptional service is delivered;
• Manage and resolve customer issues, delighting and retaining the client relationship.
• Capture meaningful customer data for the purpose of building relationships to personalize prospect client development opportunities. Monitor monthly Consumer Management database reporting;
• Strong grasp on KPI’s and ability to strategize when performance standards are not met;
• Fully support and align with all key business initiatives and new product launches;
• Lead and support Company driven local events and product launches, ensuring client attendance and sales results are met;
• Model Gucci image through appropriate wardrobe and presence per the company grooming guidelines.

Product

• Monitor the performance of the assigned categories and proactively propose action plans to reach the targets;
• Partner with the Store Director and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests in order to grow the business;
• Partner with the Store Director and Visual Merchandising team to provide insights to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained;
• Partner with the Store Director and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring they are aware of market trends and competitors;
• Utilize digital platforms to support store and online product sales.

Operations

• Collaborate with Operations, Human Resources, Loss Prevention and other cross function departments while adhering to and enforcing all company policies and procedures;
• Provide accurate monthly schedules, and leadership zoning, by analyzing peak hours to ensure adequate floor coverage;
• Support and maintain visual merchandising standards set by the WW headquarters;
• Maintain full organization of company assets in the back of house and front of house per the WW stock guidelines;

• Daily maintenance of the consignment program to be current and adhere to company policy and procedures;
• Responsible for tracking all special orders through merchandising communication;
• Weekly communication of bestseller needs through the Business Planning replenishment program.

Job Requirements

• Minimum of 2-4 years of sales management experience in retail, luxury retail, or service related industry.
• Bachelor’s Degree in a related field is preferred.
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
• Industry awareness and strong business acumen.
• Strong verbal and written communication skills and excellent organizational skills.
• Passion for the Fashion Industry.
• Ability to inspire and influence a team, with an entrepreneurial vision, and high level of integrity and professionalism.
• Flexibility to work a retail schedule which will include evenings, weekends and holidays.

Core Competencies

• Entrepreneurial spirit
• Sales and Client focused
• Developing/coaching others
• Leading by example
• Relationship builder
• Effective communicator

EOE M/D/F/V