KERING EYEWEAR Customer Service Specialist _Travel Retail Americas
Kering Eyewear - Regular
Miami - United States of America
- Managing the order to cash flow of the allocated customer portfolio (GTR Americas channels), ensuring accurate and timely actions
- Working along with the sales team (GTR Americas channels) on delivering customer service excellence
- Ensuring compliance with sales business policies
- Managing customer master data ensuring timely maintenance, accuracy, completeness and integrity of all information
- Managing order flow from order acquisition to order entry in compliance with agreed trade terms
- Managing delivery flow by liaising directly with planning, logistics and customer whilst acting as first point of contact in the event of any query/issue
- Managing backorders ensuring a clean portfolio.
- Managing goods returns in compliance with agreed trade terms
- Acting as customer’s first point of contact in case of commercial, logistics, product claims
- Supporting sales events such as Buying Days, brands/product presentations, customer’s onsite trainings, customer’s visits, etc. through active participation in both organizational preparation and execution
- Issuing sales/customer-related reporting to the benefit of both sales team and customer
- Implementing and enhancing customer service-related procedures, processes and systems
- Participating to ad hoc sales-related activities and/or projects
Who you are
- 1-2 years of work experience in a B2B customer service environment preferred
- Proven customer facing experience
- Sales experience within a controlled environment of advantage
- Experience with SAP implementation of advantage
- 2-4-year Degree in Business Management preferred
- Working knowledge of Incoterms and customs rules.
- Good working knowledge of Office Pack (Outlook, Excel, Power Point, Word).
- Good business knowledge of order-to-cash flows
- Good knowledge of sales principles and methods
- Fluent English and Spanish
- Team player
- Problem solving
- Focus on results
- Passion and enthusiasm
- Curiosity and innovation
- Clear and open communication
Why working with us?
This is a fabulous opportunity to join the Kering Eyewear adventure and and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
- Full time
- Amérique du Nord
- United States of America