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    BALENCIAGA Operations Manager | Mercer Street

    Balenciaga - Regular
    NEW YORK - United States of America

    We are currently seeking an Operations Manager who will report to the Store Director. YOUR OPPORTUNITY The Operations Manager oversees and directs all operational functions which may include inventory control, housekeeping, repair & maintenance and operations associates. They are the expert on all Standard Operating Procedures, systems and tools - ensuring the smooth running of operations to enable the ultimate client experience.


    • Adhere to P&L Budget for all operational areas; manage controllable expenses for the store, including but not limited to T&E, temporary support and supplies
    • Manage all Inventory Control activities including: Shipping & Receiving, Cycle Counts, Transfers, RTVs, Negative on-hands, Damages and Repairs, Consignment Management
    • Manage After Sales Program
    • Prepares and Manager Yearly Inventory Cycle
    • Support, promote and assume responsibility for Loss Prevention in all areas of Risk Management, Physical Security, Store Cash Controls, Inventory Management, LP and Internal Audits 
    • Strategize in anticipating inventory levels and stock organization within the store and any off-site locations
    • Oversee the timely and accurate balancing of operational functions inclusive of petty cash, mail checks and invoices
    • Maintain thorough understanding of all processes, policies and procedures. Ensure team adherence to Balenciaga retail operations and security procedures 
    • Ensure digital fluency and systems knowledge amongst the team. This includes training and education on POS, Inventory platforms and store digital tools
    • Responsible for managing and maintaining the boutique schedule and bi-weekly payroll process
    • Assist in the absence of Store and Assistant Store Manager


    • Excellent computer skills and proficient in MS Word, Excel and PowerPoint.
    • Proficient shipping and receiving experience
    • Excellent communication skills, both verbal and written
    • Strong POS, inventory and phone systems
    • Must work well under pressure and have the ability to multi-task
    • Acute interpersonal skills and a collaborative management style


    For individuals assigned and/or hired to work in New York, BALENCIAGA includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.  

    A reasonable estimate of the current salary range is $80,000 USD to $90,000 USD.


    This is an exciting opportunity to join Balenciaga’s Mercer Street team as an Operations Manager who will drive the business and contribute to the brand philosophy. We invite you to become part of a team that offers possibilities to learn and grow.

    Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.


    Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms; race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, disability, protected veteran status, or other characteristics protected by applicable law, enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for and it is part of our interview process to discuss with you how to excel in our company.

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