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    29/10/2024

    POMELLATO: Boutique Manager - New York Flagship

    Pomellato - Regular
    NEW YORK - United States of America

    Pomellato, handcrafted contemporary fine jewellery from Milan. Renowned for its coloured gemstones and its elegant yet unconventional design since 1967. Supporting women and equality. Working towards a more eco-conscious future, Pomellato has now achieved 100% responsible gold purchasing. Established in Milan in 1967 and crafted by the hands of expert goldsmiths, Pomellato stands out for its unique design and colorful gems which through innovative stone cutting and setting techniques have come to define an unmistakable and iconic style. Pomellato is part of Kering, a global luxury group, managing the development of a series of renowned houses in the sectors of fashion, leather goods, jewellery and watches.

    Our Opportunity:

    We are currently looking for a Boutique Manager for our New York Flagship, who will drive sales, motivate sales staff, establish and maintain customer service, and is accountable for the operation of the store ensuring maximum sales and profitability through merchandise, inventory, expense control, human resources management, training and supervising staff.

    How you will contribute:

    Sales:

    Drive the achievement of store’s sales and KPI targets established by Senior Management

    Functions as role model to staff by performing all store functions as necessary, demonstrating professional demeanor and disciplined work habits, as well as promoting positive attitudes toward customers

    Motivates the team and contributes personally to building client relationships throughout every step, from recruitment to outreach activities

    Ensure that the exceptional Pomellato client experience is provided throughout every interaction

    Provides a friendly environment which includes greeting and acknowledging every client, maintaining outstanding standards, solid product knowledge and all other components of customer service

    Establish personal sales goals for staff and monitor sales performance

    Build a network of people and clients who have an impact on the local and international market in order to develop client base

    Minimizes client complaints through effective customer service in accordance with store policy

    Work with Retail Performance Manager in developing and implementing plans to maximize sales and meet or exceed goals and objectives

    Operations:

    Maintains store standards in accordance with corporate policy. Receives and examines deliveries for discrepancies and resolves problems promptly

    Generate ongoing market intelligence;

    Work with the merchandiser to ensure appropriate merchandise stock levels, merchandise adjacencies and presentations; signing, and assortment in all departments; ensure selling floor is adequately stocked

    Maintains and stocks inventory, and prices products according to pricing as set forth by the corporate office

    Reports any theft or suspected theft by clients or employees to the appropriate parties immediately

    Coordinates employee consignments for approval. Oversees employee purchase transactions

    Be cost conscious

    Human Resources:

    Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-through and audits, etc.

    Continually evaluate and react to performance issues and actively recruit sales candidates.

    Train and develop sales executives in all aspects of the business; direct and monitor training and development for all store personnel

    Partner with Human Resources department in employees annual performance reviews

    Instructs store staff regarding job responsibilities on an ongoing basis. This includes coordinating shipments, repairs, and supply ordering as well as daily duties in the store

    Provides sufficient staffing for store needs at all times. All potential new staff must also be interviewed and approved by corporate

    Prepares and submits time schedules as prescribed by corporate policy. Approves payroll and all time-off requests on a bi-weekly basis.  Submits commissions to the Finance Department on a monthly basis. 

    Maintain a pipeline of qualified talent through networking

    Marketing:

    Collaborate with the Retail and Marketing team to develop market relevant activities

    Identify possible opportunities with community outreach programs and share with Retail and Marketing Department

    Performs other related duties as assigned

    The boutique manager is the primary point of contact for the store and must be readily available for both corporate and the store employees. The store manager must also be available to handle emergency calls involving any possible alarms at the store.

    Who you are:

    Excellent oral and written communication skills

    5-8 years retail supervisory experience; luxury a plus

    Self-Starter with a proactive attitude

    Team –oriented worker with excellent interpersonal skills for interacting and networking with customers and senior management

    Ability to work varied scheduled, including weekends and holidays

    Customer relations and customer service professional

    Preferred Skills:

    Computer Literacy – Word, Excel, PowerPoint

    Foreign language a plus

    Salary Range:

    For individuals assigned and/or hired to work in New York, Pomellato includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.  

    A reasonable estimate of the current base salary range is $130,000 - $165,000 per year

    Pomellato is committed to building a diverse workforce. We believe diversity in all its form enriches the workplace and our customer experience.  It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world.  As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, people of ALL abilities or other characteristics protected by applicable law.​

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