About us Through our new contemporary vision at Gucci we are inventing a wholly modern approach to fashion and redefining luxury for the 21st century. As part of the global luxury group Kering, we are committed to ‘empowering imagination’ in a sustainable manner and encouraging our employees to flourish. Join our passionate journey and fulfill your potential and creativity. We are currently seeking a Product Care Specialist as part of our dynamic team in Australia.

Your opportunity

To provide clients with excellent customer service to help build trust and retain client-relationships

How you will contribute

• Deliver excellence in retail experience and promote a consumer-centric culture

• Daily management of ticketing process ensuring all tickets are actioned in a timely manner
• Examine customer issues and action according to Gucci policies and procedures to ensure consistency in after-sale care

• Build long-lasting relationships with clients

• Guarantee proper floor coverage to handle any client queries regarding product quality

• Work cross functionally with other departments in the business

• Direct contact with Product Care Front Office team to manage client complaints regarding repairs and any impact it has had on customer experience

• Assist in delivering training to other store employees on effectively managing client claims and the use of Gucci systems and tools

• Advising the team of any product quality issues in morning briefings
• Uphold Respect of Gucci Standards and Procedures/Guidelines
• Perform any other duties assigned to you by management

Who you are

• Previous experience in a similar role with experience in after-sales is a must, luxury retail experience preferred

• Client-centric mentality

• Computer proficient (Microsoft Suite) and internet savvy

• Drives to meet and exceed sales goals and customer expectations

• Outstanding luxury selling behaviors listening and responding to customer needs to delivery outstanding service

Why work with us?

This is a great opportunity to join the Gucci adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.