BOTTEGA VENETA E-Commerce Manager
Bottega Veneta - Regular
Seoul - Korea, Republic of
We are currently looking for a E-Commerce Manager, reporting to the E-Commerce Senior Manager to join our dynamic team in Korea.
How you will contribute:
Lead the initiative for e-commerce setup, process design and implementation, improve and streamline back-end order processing, manage and coordinate with HQ with the e-commerce implementation for Korea. Act as key user for website and operational testing.
Responsible for full spectrum of e-commerce related activities including but not limited to sales targets, merchandise mix, logistics, business development as well as online shop P&L.
Merchandising focus: define with HQ and local Merchandising team on required online product assortment and manage merchandising mix.
Propose and organize programs / promotions / special events, etc. to maximize conversion and sales.
Maintain and optimize website content for increased performance and customer satisfaction with dynamically changing and relevant content/products.
Acquire new e-commerce customers and build the CRM database; analyse customer behaviour and pattern to identify different action plans.
Propose and lead major projects and developments of E-comm channel expansion, such as SSG.com, Lotte.com etc, for channel negotiation, project planning and execution, etc.
Develop with local Marketing team for pre-launch, launch and post-launch communication and advertising plan. Collaborate with HQ and local team for social media engagement with clients.
Realize synergies with Retail, by defining and implementing processes to improve the customer experience, eg. products sold online to be picked up in store; boutique appointments in the future etc.
Monitor and report local e-commerce activities (trends, retailer activities, etc.)
In collaboration with Logistics/Supply Chain management, manage stock situation and ensure replenishment cycles.
Monitor customer feedback and interaction with the brand; provide proposals and recommendations for improvements in order to provide brand experience.
Define and monitor third party service levels
Manage local E-Commerce system with key figures for traffic, sales, and customer interaction.
Who you are:
Entrepreneurial spirit, focus on commercial results, knows luxury
10 years or above experience in E-Business – ideally from online shop or brand with EC shop, with strong commercial acumen and eshop P&L experience
IT literacy, understanding of web technologies, content management system, social media, mobile tools
Knowledgeable of e-commerce trends, competitive landscape and digital customer experience
Commitment, passion and drive, hands on
Good communicator, proficiency in English
Highly innovative, productive and efficient with excellent time-management skills
Excellent communication and exceptional interpersonal skills; effective and persuasive
Must engender a positive “can do” attitude in others (be a lateral leader)
Why work with us?
This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
- Full time
- Korea, Republic of