BOTTEGA VENETA Retail Training Manager

We are currently looking for a Retail Training Manager, reporting to the Senior Retail Training Manager to join our dynamic team in Korea.

• To collaborate with WW Training Department and ensure the training is coherent and consistent within their Region

• To support the organization, the yearly training Calendar for their Region in accordance to local needs and WW Training Department guidelines and build annual training program and prepare teaching plans

• To collaborate with their direct report and support any local training adaptation needed in line with local cultural difference and local needs whilst respecting Brand Global guidelines

• To organize and deliver classroom Immersion program for newly hired retail employees following WW Training Department guidelines ensuring new hires are trained within 90 days of employment

• In charge of the coaching for their Region to guarantee the achievement of Service Excellence in the stores by regular training and in the filed coaching of Service Values, selling techniques & Client journey

• To organize classroom, digital training to develop skills necessary to the sales team in their Region

• The ability to adapt to different level of understanding and ability of participants by identifying and evaluating strengths and weaknesses and deal with challenging situation with a positive and solution finding approach 

• Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior and periodically evaluate ongoing programs to ensure they reflect local specificities

• Follow-up on mystery shopping results and support the service evaluation and improvement needed

• Collect feedback from Store manager /Retail team to identify the training needs and suggest improvements

• Stay abreast of the new trends and tools in employee development and competitors

• Supervise the proper deployment of the training related materials.

• Develop or oversee the production of classroom handouts, instructional materials, aids and manuals following WW Training Department guidelines and local needs

• Work with the manger in the training budget definition for the area of reference and ensure its control

• Report monthly training/ coaching result and trainee’s feedback to manager

Who you are:

• At least 10 years of experience as a trainer in a luxury fashion or retail industry.

• At least 1 year of field coaching experience is mandatory

• Minimum of 3 year of retail and stores experience is preferred

Why work with us?

This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.