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BOTTEGA VENETA E-Commerce Manager

Bottega Veneta - Regular
Seoul - Korea, Republic of

Bottega Veneta – Inspiring individuality with innovative craftsmanship since 1966. Creativity lies at the heart of all that we do. Born in Vicenza the house is rooted in Italian culture yet maintains a truly global outlook. An inclusive brand with exclusive products Bottega Veneta is as much of a feeling as it is an aesthetic.

We are currently looking for a E-Commerce Manager, reporting to the E-Commerce Senior Manager to join our dynamic team in Korea.

How you will contribute:

  • Lead the initiative for e-commerce setup, process design and implementation, improve and streamline back-end order processing, manage and coordinate with HQ with the e-commerce implementation for Korea. Act as key user for website and operational testing.

  • Responsible for full spectrum of e-commerce related activities including but not limited to sales targets, merchandise mix, logistics, business development as well as online shop P&L.

  • Merchandising focus: define with HQ and local Merchandising team on required online product assortment and manage merchandising mix. 

  • Propose and organize programs / promotions / special events, etc. to maximize conversion and sales.

  • Maintain and optimize website content for increased performance and customer satisfaction with dynamically changing and relevant content/products.

  • Acquire new e-commerce customers and build the CRM database; analyse customer behaviour and pattern to identify different action plans.

  • Propose and lead major projects and developments of E-comm channel expansion, such as SSG.com, Lotte.com etc, for channel negotiation, project planning and execution, etc.

  • Develop with local Marketing team for pre-launch, launch and post-launch communication and advertising plan. Collaborate with HQ and local team for social media engagement with clients.

  • Realize synergies with Retail, by defining and implementing processes to improve the customer experience, eg. products sold online to be picked up in store; boutique appointments in the future etc.

  • Monitor and report local e-commerce activities (trends, retailer activities, etc.)

  • In collaboration with Logistics/Supply Chain management, manage stock situation and ensure replenishment cycles.

  • Monitor customer feedback and interaction with the brand; provide proposals and recommendations for improvements in order to provide brand experience.

  • Define and monitor third party service levels

  • Manage local E-Commerce system with key figures for traffic, sales, and customer interaction.

Who you are:

  • Entrepreneurial spirit, focus on commercial results, knows luxury

  • 10 years or above experience in E-Business – ideally from online shop or brand with EC shop, with strong commercial acumen and eshop P&L experience

  • IT literacy, understanding of web technologies, content management system, social media, mobile tools

  • Knowledgeable of e-commerce trends, competitive landscape and digital customer experience

  • Commitment, passion and drive, hands on

  • Good communicator, proficiency in English

  • Highly innovative, productive and efficient with excellent time-management skills

  • Excellent communication and exceptional interpersonal skills; effective and persuasive

  • Must engender a positive “can do” attitude in others (be a lateral leader)

Why work with us?

This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background. 

  • Full time
  • Asia
  • Korea, Republic of
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