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Gucci Floor Manager-Women/Men

Gucci - Fixed Term (Fixed Term)
Hubei - Mainland China

About us Through our new contemporary vision at Gucci we are inventing a wholly modern approach to fashion and redefining luxury for the 21st century. As part of the global luxury group Kering, we are committed to ‘empowering imagination’ in a sustainable manner and encouraging our employees to flourish. Join our passionate journey and fulfil your potential and creativity. We are currently seeking a Floor Manager who will report to the Assistant Store Manager as part of our Retail Operations team in China. Your opportunity To provide customers with good service, and to achieve sales target.

Key Accountabilities

  • Develops the growth and profitability of the Floor, defining and adopting action plans to ensure the MTT - “match the traffic” (i.e. always guarantee the zoning, customer service, customer flow, queue management and wait management)
  • Supports the Store People, meeting the customer expectations
  • Ensures the hospitality mindset within the team, guaranteeing the appropriate attention to customers (in collaboration with Clienteling and Hospitality roles)
  • Guarantees the expected conditions for visual guidelines implementation for the Floor, making people aware of maintenance issues
  • Drives the business, be sure that all Department Managers are focused in achieving the goals, KPIs of the day, according to the developed action plans (KPIs by hour)
  • Is responsible to achieve the target by category for his area of responsibility through product category performance Conducts regular review on direct reports’ performance and development through monthly touch base and year end appraisal, defining individual development plans (coaching, particular task assignment, special projects, task delegation, training…)
  • Builds cohesive, collaborative and effective team, developing a positive environment in which People can do their best, enhancing a sense of belonging

Requirements

  • 6+ years of Retail experience
  • Deep knowledge and understanding of Luxury Business, customers, competitors and products
  • Strong customer focus in line with Gucci hospitality culture
  • Team/people management
  • Problem Solving, Proactivity and Empathy
  • Passion for the brand, history and creative culture
  • Helicopter view at floor level
  • Strong result oriented approach
  • Strong analytics approach nurtured by using KPIs to drive decision making process
  • Detail oriented, organized and professional
  • Ability to build relationships and encourage colleagues to generate innovative ideas to drive success. Able to motivate, coach and drive others
  • Wide knowledge on product, category performance, etc.
  • workable English
  • Full time
  • Asia
  • Mainland China
Applicare

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